Yesterday marked two soft deadlines for Walmart: the EMV shift at payment terminals and a pre-holiday “line in the sand” that the company’s head of U.S. operations set for the retailer to shape up its stores. That includes making checkout lines shorter and other changes that might seem invisible, but which affect how friendly and easy to use shoppers find their local Wally World. More importantly, he shows up to visit stores unannounced. [More]
Walmart may be the nation’s largest retailer and its biggest supermarket chain, but the latest results from the American Customer Satisfaction Index once again show that Big W continues to lag far behind all of its competition. [More]
Walmart just loves bragging about how it’s rolling back prices on items, you know, because that’s so much different than just calling something a sale. But perhaps the company and its handy little rollback sign needs a refresher course on the definition of “back,” as Consumerist reader Ben points out in this pic snapped at his local Walmart in Plano.
Earlier today, we wrote about the numerous complaints we’d received about some shady dealings over at Walmart.com. Seems that many, many people had been lured into pre-ordering the Blu-ray/Standard DVD/Digital Copy combo pack of Iron Man 2 at the price of $15, only to then receive an e-mail from Walmart that their orders were canceled “due to limited availability.” This struck many people as odd, since Walmart was still taking orders for the same item, but at a much higher price. And guess what — you were right.
Say you’re shopping at Walmart and decide you want to pick up Barack Obama’s book The Audacity of Hope or maybe you’re an Indianapolis Colts fan and want to hear what Super Bowl winning coach Tony Dungy has to say in his book The Mentor Leader. But you can’t find either book in the Biography section… Oh, maybe you should look in those unmarked shelves that make up the “black” section of Walmart’s book selection.