Terry is a graduate student, and doesn’t really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an “in-home” warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an “angry person with a phone number.” Maybe he wouldn’t be so angry if he had a working computer.