angels and demons

LEAKS: Best Buy's Internal Customer Profiling Document

LEAKS: Best Buy's Internal Customer Profiling Document

Attention Profiled Shoppers: Consumerist is now in possession of an internal training document that teaches Best Buy blue shirts how to stereotype customers. While Best Buy’s use of personas has been known for several years, our exclusively obtained document contains several brand-new Best Buy personas, including “Maria Middle America” and “Empty Nesters” Helen and Charlie.