Virgin Atlantic and British Airways admitted last week to the Department of Justice that they colluded to levy excess fuel surcharges ranging from $10 to $100. Despite the admission, both airlines claim that passengers weren’t really overcharged.
Yesterday, Ben and I received an email from Bruce C. asking us how to send in a complaint. We’ve been getting a lot of these sorts of emails from people since we went on ‘Nightline’: guys, seriously, just write it up and email us. I never bother responding to these people, but Ben took pity and emailed Bruce C. back, asking him to send in his story.