An exemplary customer service experience….with Amtrak? It’s possible! Thomas was traveling from Boston to Buffalo, NY, and learned that some of the track in New England was impassible, so passengers would be taking a bus for part of their trip. He expected to be put on a Greyhound bus…not a travel experience to look forward to. But Amtrak had something nicer planned for its passengers.
By April 8, 2011