Stephanie did a wonderful thing, and bought a $100 American Express gift card as a gift for her assistant this past Christmas. Unfortunately, she tells Consumerist that the Duane Reade store where she purchased the card did a terrible thing, and failed to actually activate it for her. Twice. Now her assistant was embarrassed when she tried to use the card at a spa and it was rejected, and Stephanie has had to pay $11.90 in card-loading fees with no working gift card to show for it.
By May 14, 2010