Bad Consumer Smith finally paid off her American Express Optima card after 14 years, but couldn’t believe that Amex tacked on a $0.19 finance charge to her last bill. Smith summoned her lesser angels to work out a fitting response. Here’s what she came up with:
I sent AmEx two checks for a penny each, one for two cents, two for three cents, one for four cents, and one for a nickel.
