Rachel

An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey

A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey.  But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]

Rachel

Travel Agents Accuse United, American & Delta Airlines Of Price Conspiracy

Last summer, the Department of Justice announced that it had opened an investigation into alleged collusion between major airlines to keep ticket prices high. Now, a group of travel agents are accusing three major airlines of also conspiring to raise prices for trips with multiple stops.  [More]

JessicaKRoach

American Airlines Calls Out TSA For “Unacceptable” Lines At Airport Checkpoints

Not a fan of lengthy lines at airport security checkpoints? You aren’t alone: American Airlines is putting the Transportation Security Administration on blast for the kind of “unacceptable” long wait times that caused 6,800 customers to miss their flights during spring break week this year. [More]

yooperann

American Airlines Pilot Removed From Flight, Arrested After Failing Breathalyzer

Travelers on an American Airlines flight to Philadelphia encountered an unusual delay on Saturday, when the co-pilot of the plane was arrested after failing a breathalyzer test, resulting in the cancellation of the flight.  [More]

Paul Thompson)

U.S. Airlines Providing Travel Waivers To Some Passengers After Brussels Attack

In light of today’s attacks in Belgium, several U.S.-based airlines are waiving their typical rebooking penalties and fees for travelers flying from, to, or through Brussels and several other European cities.  [More]

Rdog Xtreme

U.S. Airlines Competing To Nab One Of 20 New Scheduled Routes To Havana

Now that the United States and Cuba have decided to let bygones be bygones and relations are thawing between the two countries, more Americans will soon have the chance to visit the nearby island nation by air. There will be 110 new scheduled routes to Cuba, with 20 of those flying daily to the country’s capital of Havana, and major U.S. airlines are stepping up to the plate to bid for the first regularly scheduled, non-charter flights. [More]

Following American Airlines Lawsuit, GoGo To Upgrade In-Flight WiFi

Following American Airlines Lawsuit, GoGo To Upgrade In-Flight WiFi

Just days after American Airlines dropped its lawsuit accusing GoGo of providing unacceptably slow service, the in-flight WiFi provider said it would upgrade its systems to offer faster connections for customers flying with its contracted airlines. [More]

Major Airlines’ Regional Partner, Republic Airways, Files For Bankruptcy Over Pilot Shortage

Major Airlines’ Regional Partner, Republic Airways, Files For Bankruptcy Over Pilot Shortage

Two years ago, regional airlines warned that new regulations, higher costs of school, and lower salaries had led to a shortage of pilots for the companies that typically handle the smaller, regional routes for larger airlines. Now, one short-haul carrier says that lack of pilots is the reason it’s filed for bankruptcy.  [More]

Man Says His American Airlines’ Seat Was Soaked In Urine

Man Says His American Airlines’ Seat Was Soaked In Urine

Last year, a California couple were greeted by a truly gross experience when they found a barf bag full of, well, barf in the seatback of the flight they had just boarded. As difficult as it might be to believe, an Iowa man’s recent experience might top that disgusting discovery: he claims the seat he was assigned, and subsequently sat in, was soaked with urine.  [More]

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

High winds and an impending snowstorm have brought a number of delays and cancellations to air travel into and out of Chicago airports today. As a result, many airlines are now offering to waive fees for travelers seeking to change their plans.  [More]

American Airlines Drops Lawsuit Against GoGo, Still Wants Faster WiFi

American Airlines Drops Lawsuit Against GoGo, Still Wants Faster WiFi

Earlier this month, American Airlines sued their in-flight WiFi provider, GoGo, over what the airline considers unacceptably slow connection speeds. Today, the airline announced that it has dropped the lawsuit, but still plans to look around for a new and less crappy provider for their shorter domestic flights. [More]

Traveler Complaints About Airlines Increased Nearly 30% Last Year

Traveler Complaints About Airlines Increased Nearly 30% Last Year

While airlines might not be leaping at the chance to tell customers how to file complaints about their service, that hasn’t stopped more travelers from sharing their tales of woe with the Department of Transportation. In fact, the number of complaints filed by beleaguered passengers increased by nearly 30% last year.  [More]

Mother Says American Airlines Failed To Tell Her When Unaccompanied Daughter’s Flight Was Diverted, Canceled

Mother Says American Airlines Failed To Tell Her When Unaccompanied Daughter’s Flight Was Diverted, Canceled

You put a lot of trust in an airline when you hand over your unaccompanied child for a solo flight. At the very least, you’d hope that someone might let you know when your kid’s flight is diverted and then canceled.  [More]

Southwest And American Planes Collide On Taxiway In Detroit This Morning

Southwest And American Planes Collide On Taxiway In Detroit This Morning

Passengers on early flights this morning in Detroit got a scary jolt when their planes collided while passing each other on the taxiway. Early this morning at the Detroit Metropolitan airport in the suburb of Romulus, the wing of an American Airlines aircraft clipped the tail of a Southwest aircraft while both were on their way to be de-iced. [More]

frankieleon

American Airlines Sues GoGo Over Slow Inflight WiFi, May Change Provider

Hate your inflight Internet service? Apparently so does American Airlines, which has sued wireless broadband provider GoGo in the hope of being able to switch to a faster service for hundreds of its planes. [More]

American Airlines Will Give You Free Treats At The Gate If Your Flight Is Delayed For At Least Two Hours

American Airlines Will Give You Free Treats At The Gate If Your Flight Is Delayed For At Least Two Hours

Would a bag of pretzels or a can of soda placate you if your flight were delayed for two hours? American Airlines hopes that’s all it’ll take.  [More]

World Health Organization Declares Zika Virus “Emergency”: Which Airlines Offer Refunds, Rebooking?

World Health Organization Declares Zika Virus “Emergency”: Which Airlines Offer Refunds, Rebooking?

The World Health Organization officially declared the Zika virus, a mosquito-borne illness that has been linked to birth defects in thousands of babies, an International Health Emergency. [More]

American Airlines Bringing Back Free Snacks, Meals On Some Flights

American Airlines Bringing Back Free Snacks, Meals On Some Flights

Nearly two months after United Airlines said it would turn back the clock and start providing passengers with free nibbles, American Airlines is also jumping on the snack bandwagon, once again offering complimentary treats — and, on some flights, free meals — to economy-class travelers. [More]