What does it take for an airline to retain customers these days? Here’s a tip: given the graying of America, try not treating elderly people with medical emergencies like crap. Livejournal user urzepatriz details how American Airlines added insult to his or her grandfather’s injury. Literally. By bumping him to coach on a cross-country flight after an injury sustained during the trip required major surgery and left him unable to bend his knee.
By June 18, 2009