amenities

Neff Conner

More Regular Hotels Discover The Joy Of Charging ‘Resort Fees’ For Normal Amenities

Travelers don’t necessarily expect to see resort fees, or extra expenses added to their bills for things that other hotels include in the bill, when staying at a hotel. It turns out, however, that this is an increasingly common practice. It lets hotels advertise lower rates and impose fees when guests get there. [More]

Jack In The Box's Free Wi-Fi Experiment Ended. Did Anyone Notice?

Jack In The Box's Free Wi-Fi Experiment Ended. Did Anyone Notice?

Knowzy.com, the website that’s been tracking which Jack in the Box stores were offering free Wi-Fi, reports that the restaurant chain has pulled the plug. The Wi-Fi offer came with the installation of HDTVs that displayed ads in the dining area, but those are gone too: “In mid-2009, the TVs and the Wi-Fi began disappearing. By the time McDonald’s made their free Wi-Fi announcement in December, Jack had completely dismantled his Wi-Fi network.”

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Hotwire Partially Refunds Cost Of Non-Suite Hotel Room

Hotwire Partially Refunds Cost Of Non-Suite Hotel Room

Yesterday we mentioned that you might not want to take the “S” icon—it stands for “suite”—too seriously on a Hotwire hotel room listing, because Jeff did and ended up in a room that was definitely not a suite. When he called Hotwire, they told him that the icons only show what’s offered at the hotel, not what he’s actually getting.

Using Hotwire To Find A Hotel Room? Take Those Little Icons With A Grain Of Salt

Using Hotwire To Find A Hotel Room? Take Those Little Icons With A Grain Of Salt

Update: Hotwire has partially refunded the cost of the room and clarified that if it said it was a suite, it should have been a suite. They’ve removed the “S” icon from the listing.