On his Cool Tools blog, Kevin Kelly describes his love for Brown Paper Tickets, a teensy ticketing David to the Ticketmaster Goliath. They don’t gouge customers with outrageous fees, and they’re fair to venues as well, he writes, providing great service and paying promptly.
Few consumers realize they can ditch their monopolistic service providers in favor of local, independent telecoms that often offer similar services at competitive rates. These smaller outfits depend on service, not size, as reader Sharpstick recently discovered:
In the Charleston SC area we are fortunate to have local a internet / phone / cable provider called Knology that has made customer service an art form.