Fed up with being stiffed on tips by foreigners, a restaurant in Hawaii has added on a mandatory 15% gratuity for customers who don’t speak English. [More]
aloha
Hawaiian Airlines Tops Quality Study, American Eagle Falls Flat
By 4.13.10
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle. [More]
A Big List Of Airline and Airport "Tarmac Stranding" Policies
By 9.28.07
We’ve been looking over the Department of Transportation’s spiffy new report about “tarmac strandings” (or “long on-board delays” as their now being called,) and have located some pretty interesting stuff.
