Yesterday, we posted reader Venkat’s story about his Epson all-in-one refusing to scan because the printer cartridge was empty. He vowed to shun Epson forevermore, and that he would replace his old printer with a Canon. Well, about that… Two different readers wrote in to let us know that Canon all-in-one devices are also ink cartridge-selling devices as opposed to all-in-one printer/scanner/copiers. [More]
Imagine that you have one of those combination toaster oven-coffee machines that exist for some reason. You don’t have any more coffee in the house, but that’s okay, because you can still use it to make toast. Right? All-in-one printers don’t work on that principle. Venkat’s Epson Workforce 610 could still work as a perfectly serviceable scanner, but it can’t. Because Epson has made sure that if it doesn’t have a full inkjet cartridge in it right this minute, he can’t scan. [More]
John bought his new Epson printer just a few months ago. He’s now attempted to use it to print photos twice, and neither attempt was successful. He found tech support discouraging: they hung up on him twice, then referred him to another office. Then, mysteriously, he was unable to log in to his Epson.com account: the site told him that it didn’t exist. At this point, he’d rather be rid of the printer entirely.
Brandon’s Epson color inkjet printer/scanner/fax machine is holding his document hostage. Its sole demand: a fresh light cyan ink cartridge. It didn’t matter that he was trying to print the document in grayscale and that there was a perfectly good black cartridge already loaded. If he doesn’t add a new light cyan cartridge, he’ll never get his receipt.