airlines

RachelEPas

United Airlines Flight Grounded After Passengers Watched Jet Fuel Pour Out Of Wing

Being a passenger on a plane generally requires a good deal of faith in the laws of physics and in the experts who build and operate these jets. But every once in a while, a lay person will see something — like, say, jet fuel leaking out of the wing and onto the tarmac — and that faith can be shaken. [More]

KPRC

United Airlines Sorry About That Video Of Employee Shoving 71-Year-Old

As if United Airlines hasn’t had enough customer service issues to deal with this year, the carrier is once again apologizing to a passenger. This time, the company issued regrets for a nearly two-year-old incident that was thrust into the spotlight this week after a Texas man filed a lawsuit against the airline and two employees alleging he was injured when one of the workers pushed him to the ground during a confrontation that was caught on security camera.  [More]

Andrew W. Sieber

American Airlines Backtracks On Plan To Take Away Even More Legroom

American Airlines recently unveiled plans to give economy-class passengers even less legroom with its next wave of new planes. Following backlash to this news, the carrier has decided to scrap that idea. [More]

Rachel

At Least 17 Lithium-Ion Batteries Have Exploded On Planes This Year

Many air travelers fly with multiple devices that use lithium-ion batteries: phones, laptops, tablets, e-readers, smartwatches, fitness band, and more. As these batteries have become so widely used, the number of incidents involving exploding lithium-ion batteries on planes also appears to be on the rise. [More]

redsox223

Have Loyalty Programs Made Airlines Complacent About Customer Service?

If you show your loyalty to an airline by continually flying that carrier (and maybe using their co-branded credit card), you might expect that this would result in better customer service. However, one top airline executive thinks the industry’s reliance on loyalty rewards programs are actually making customer service more impersonal. [More]

InSapphoWeTrust

United Facing $435K Fine For Allegedly Flying A Plane That Wasn’t In Airworthy Condition

United Airlines may have to fork over $435,000 to the Federal Aviation Administration after the agency accused it of flying an aircraft that wasn’t in airworthy condition almost two dozen times. [More]

frankieleon

Homeland Security Won’t Expand Laptop Ban To Flights From Europe (For Now)

The Department of Homeland Security has confirmed to Consumerist that it will not be expanding a ban on laptops in the cabins of U.S.-bound aircraft to cover flights coming from Europe. At the same time, DHS cautions that this restriction still remains a possibility in the future. [More]

Caribb

Delta Passenger Claims He Was Interrogated After Falling Asleep On Flight

A Delta Air Lines passenger claims he was yelled at by a flight attendant and grilled by law enforcement after he fell asleep on a recent flight. [More]

Tom Simpson

DHS Hasn’t Decided Whether To Expand Laptop Ban To U.S-Bound Flights From Europe

After rumors started circulating that the U.S. Department of Homeland Security would maybe, possibly expand its limited in-flight electronics ban to include U.S.-bound planes from Europe, or even put domestic flights under that umbrella, some in the airline industry started to get worried. They’ll have to fret a bit longer, however, as the agency hasn’t made up its mind on that front yet. [More]

Inha Leex Hale

You Could Soon Be Unloading A Lot More From Your Bag At Airport Security

The Transportation Security Administration and airlines, alike, have implemented processes at airports designed to take some of the burden out of the security line — from fully automated checkpoints to hiring more screeners. Now, the TSA is working on more changes intended to make the security process more efficient — like removing food from carry-ons and using digital ID scanners. But before we can speed through the checkpoints, some unsuspecting passengers will have serve as guinea pigs.  [More]

DieselDemon

Same-Sex Couple With 3 Kids Claims Southwest Denied Them Family Boarding Privileges

Two Florida dads traveling with their three children say that Southwest Airlines staff would not allow their group to pre-board a flight with other families traveling on the same plane. [More]

romanboed

Dutch King Has Secretly Been Co-Piloting KLM Flights For 21 Years

Sure, they call it KLM Royal Dutch Airlines, but who knew royalty was actually flying the planes? [More]

Lyft

You Can Now Earn Delta Miles During Lyft Rides

After teaming up with JetBlue last year to allow Lyft passengers to earn airline miles on their way to the airport, the ride-hailing service is jumping into a new partnership with Delta Air Lines that will give riders airline miles whenever they take a trip. [More]

Rachel

Airline Bumpings Were Up, But Complaints Went Down In First Months Of 2017

The first few months of 2017 haven’t exactly been great for airlines, what with system outages, bumped passengers being dragged off planes, and other customer service fiascos. In fact, new federal data shows that bumpings were slightly up during the first quarter of 2017, while complaints filed against airlines actually dropped 19%. [More]

Delta Wants To Expedite Self-Service Bag Drops With Facial Recognition Tech

Delta Wants To Expedite Self-Service Bag Drops With Facial Recognition Tech

As businesses continue to turn to facial recognition technology to do everything from verifying your identity to make a credit card purchase to preventing toilet paper thieves, Delta Air Lines is hoping that it can use biometrics to help streamline its self-service bag drops. [More]

frankieleon

Family Claims They Were Kicked Off JetBlue Flight Over A Birthday Cake

Another day, and yet another story of airline customers claiming they were treated poorly while traveling: This time it’s a New Jersey family who says they were kicked off a recent JetBlue flight after a mixup about where to stow a birthday cake. [More]

CBS Los Angeles

Virgin Atlantic Apologizes To Woman Kicked Out Of Lounge Because Of Her Service Dog

The seemingly endless parade of airline apologies continues apace today, with Virgin Atlantic admitting one of its employees shouldn’t have told a disabled woman she couldn’t enter the airline’s airport lounge with her service dog. [More]

@nickrause08

Southwest Passengers Get Into Fistfight As Plane Taxis To Gate

If it’s a day of the week ending in “y,” odds are something disruptive has happened on a U.S. airline (or in the airport, as the case may be). Case in point, the recent fistfight that broke out between two passengers on a Southwest Airlines flight. And because we know you’re asking: Yes, someone did catch it on camera. [More]