In an era of add-on fees, crunched-up knees, and general dissatisfaction with air travel, what does it take for an airline to stand out with customers? Apparently not much. [More]
Southwest Airlines uses its “Bags Fly Free” policy of not charging passengers for their first two checked bags to set itself apart from all its competitors who have begun charging these fees in recent years. A recently released study claims this no-fee practice may actually be hurting the airline, though other data raises questions about this conclusion.
If you’ve had your bags packed and been ready to go to Cuba, there’s good news: the island nation’s government has have given the final go-ahead for commercial flights taking off from Miami and Fort Lauderdale. [More]
It can take time — and a lot of money — to save up enough airlines rewards miles to take the trip of your dreams. But imagine amassing the miles you need for a flight to Europe only to be hit with a $700 surcharge.
In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology. [More]
Here’s some advice we never thought we’d have to give: if you’re going to bring a monkey on a commercial plane, it’s best to inform the airline you’re traveling with that it’s an emotional support animal, instead of stashing it in your shirt. Because, you know, people might notice. [More]
Remember the guy who was accused of hacking into United Airlines system so he could steal a bunch of travel vouchers and then sell them for a profit? He’s just pleaded guilty. [More]
Determining what fees you’ll have to pay when making changes to your United Airlines itinerary is about to get a bit slightly less complicated for MileagePlus members, as the airline recently unveiled it would create one set of fees for changing and canceling flights. [More]
Whether they like it or not, travelers have become used to the fact that many airlines now reward frequent-flier miles based on how much your ticket costs: the more you spend, the more miles you get. But Spirit is flipping that idea on its head, and will instead offer bonus miles to customers who buy the cheapest fares — for a limited time. [More]
If you’re planning a vacation that involves Air France, well, you should probably keep a close eye on your itinerary: the airline is warning travelers that a worker strike that’s already grounded 900 flights and affected 150,000 customers may result in more last-minute flight cancellations. [More]
UPDATE: The union representing Southwest’s pilots has called for CEO Gary Kelly to resign following last week’s fiasco.
You might recall the massive technical outage that hit Southwest Airlines last week, canceling 700 flights and snarling travel plans for thousands of people. That was a bad thing, the airlines CEO Gary Kelly says, but Southwest will move past it, comparing the issue to an infrequent natural disaster. [More]
JetBlue is getting the jump on other domestic airlines that have announced their plans for flights to Cuba, saying it’ll be the first domestic airline to fly a commercial flight from the U.S. to the island nation, starting next month.
Remember the man who was arrested after he refused to stop doing yoga and got violent with the crew, forcing the pilot of a United Airlines flight to turn the plane around? For all of that, he’ll have to pay United more than $44,000. [More]
A few JetBlue planes were apparently carrying some extra cargo, unbeknownst to the airline, after maintenance workers discovered three kilos of cocaine stashed inside compartments on two aircraft recently. [More]
You’ve been there. You’re sitting at an airport in one state, while your luggage is stranded at an airport in another after it failed to make its connecting flight. You desperately need a fresh change of clothes and yet, it’s unclear when you’ll be reunited with your belongings. This, after you paid the airline to check that bag and have it arrive when you arrive. [More]
A United Airlines passenger has filed a lawsuit against the company, claiming that she fell down an escalator and was injured after the carrier failed to provide her with wheelchair assistance as promised. [More]