air travel

Andrés Nieto Porras

Delta Boots A Passenger From A Flight For Using Restroom At The Wrong Time

Anyone who’s flown has heard crew say that everyone needs to be seated, strapped in, and ready for takeoff in order for the plane to taxi on down the runway take its takeoff turn. So it’s a really, really unfortunate time to develop a sudden need to go. Still, emergencies happen — but on one recent flight, Delta took the time to go back to the gate and kick a passenger off the plane after a big bout of bad timing. [More]

DieselDemon

Southwest CEO Says Airline Will Stop Overbooking Flights

Overbooking is a common practice in the airline industry, where carriers generally prefer the possibility of paying out vouchers or refunds to bumped passengers over leaving the ground with empty seats that could have been filled. But after a recent United Airlines incident pushed overbooking into the spotlight, airlines are rethinking the practice. United and Delta have raised their maximum payouts to bumped passengers, and this morning Southwest CEO Gary Kelly said his airline will soon stop overbooking. [More]

Adam Fagen

For Third Year Running, Spirit Airlines Still Scores Lowest For Customer Satisfaction

Even though Spirit Airlines ditched its loudmouthed, hate-embracing CEO Ben Baldanza, and pledged to improve performance, the discount carrier has once again come in dead last in a national customer satisfaction survey. [More]

Themarcogoon49

United Wants To Pick Up A Whole Lot More Passengers This Spring (And Not Drag Them Off Planes)

United Airlines executives had a goal for the second quarter of the year: To start from a position of strength and boost domestic growth heavily. It’s a very rah-rah, sunny, corporate view of the world that may well be derailed by one big thing: United itself. [More]

Audra Bridges

United Updates Crew Travel Policies So Passengers Won’t Be Booted Off Flights

It’s been a week since United Airlines made headlines for having a ticketed passenger bodily hauled off his flight so airline crew could have his seat, and the company is still in full damage control mode. United’s latest promise is that it has changed its policy so that last-minute staff travel arrangements won’t bump paying customers anymore. [More]

InSapphoWeTrust

United Pilots “Infuriated” By Passenger’s “Violent” Removal From Flight

Days after a United Airlines passenger was forcibly removed from his seat and dragged off a flight by Chicago Aviation officers, the union representing the carrier’s pilots is speaking out, saying it’s “infuriated” by the incident, and placing the blame squarely on security personnel. [More]

Paul McCarthy

Passenger Dragged Off United Airlines Flight Will “Probably” Sue, But Not Yet

In a press conference today, the legal team for the passenger who was forcibly removed from his seat and dragged off a United Airlines flight on Sunday by Chicago aviation officers who have since been placed on administrative leave pending investigation says the 69-year-old man will “probably” file a lawsuit over the incident, but not quite yet. [More]

Audra Bridges

United Airlines Will Compensate All Passengers Who Were On Controversial Flight

United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]

Audra Bridges

United CEO Says Airline Won’t Use Law Enforcement Officers To Remove Passengers

When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.” [More]

Bernal Saborio G. (berkuspic)

Does The Fine Print In United’s Contract Prevent Kicked-Off Passenger From Suing Airline?

A lot of people are saying the United Airlines passenger who was forcibly booted from a Sunday afternoon flight should sue the carrier, while others say he can’t sue because of fine print in United’s 37,000-word customer contract. Turns out he probably can take the airline to court, but whether or not he’d prevail is unclear. [More]

jayRaz

FCC Scraps Plan To Even Think About Lifting In-Flight Phone Ban

While you can now use WiFi to check your email, play games, go online, or watch a movie on a plane, you generally still can’t use it to make a phone call. The FCC is making sure this no-phone refuge remains, by ditching its long-in-the-works plan to lift its ban on in-flight cellphone calls. [More]

lkarasawa

After 8 Years And $7.5 Million In Sanctions, Judge Throws Out Lawsuit Over Delta, AirTran Checked Bag Fees

Nearly a decade has passed since travelers sued Delta Air Lines and AirTran, alleging that the carriers colluded in creating their fees for checked bags. In that time, the AirTran has vanished and Delta had to pay millions of dollars in sanctions for being a stubborn defendant. Now, less than a year after the court finally granted class-action status in the case, it has been dismissed. [More]

frankieleon

Thousands Of Flights Cancelled Today And Tomorrow Because Of Massive Winter Storm

If you were planning to travel to the Northeast this week, you’ll probably need to change your itinerary, as more than 1,000 flights have already been canceled in advance of a massive snowstorm.. [More]

JetBlue Asks Court To Throw Out Lawsuit Over Misplaced 5-Year-Old

JetBlue Asks Court To Throw Out Lawsuit Over Misplaced 5-Year-Old

More than three months after losing track of an unaccompanied minor and sending him to an airport in an entirely different city than his intended destination, JetBlue is arguing that an international treaty prohibits the mother from bringing a lawsuit against the airline. [More]

Brian Brodeur

8 Things We Learned About Allegiant’s History Of Scary Midair Mechanical Failures

When you book a ticket on a discount airline, you might expect no-frills service in the cabin, but you don’t expect to be getting on a plane that’s any less safe than the more expensive competition. Yet after complaints from pilots and increased scrutiny from the FAA, the Tampa Bay Times crunched a lot of data and figured out that yes, Allegiant’s planes fail more than the U.S. average. [More]

Pasha C

Southwest Airlines Giving “No Thought Whatsoever” To Checked Bag Fees

Southwest Airlines is the only one of the largest U.S. commercial airlines that does not charge for customers to check bags, meaning the company is missing out on this multibillion-dollar revenue stream. While Southwest CEO Gary Kelly acknowledges the need to bring in more money for his business, he says his company has no plans to lose its “bags fly free” identity. [More]

Mom Sues JetBlue After Airline Flies Unaccompanied 5-Year-Old Son To Wrong City

Mom Sues JetBlue After Airline Flies Unaccompanied 5-Year-Old Son To Wrong City

September began with news of a New York City mom whose unaccompanied 5-year-old son somehow ended up on the wrong JetBlue flight, and now the month comes to an end with that mom filing a lawsuit against the airline that misrouted her child. [More]

Southwest’s “No Gotchas” Airfare Sale Comes With Its Fair Share Of Gotchas

Southwest’s “No Gotchas” Airfare Sale Comes With Its Fair Share Of Gotchas

We all know that airfare sales generally come with all sorts of strings attached — restrictions on dates, routes, and seat types are to be expected — but if you’re going to advertise a sale as having “no gotchas,” then it’s a bit disingenuous to have nearly 400 words of mouseprint conditions full of restrictions. [More]