Patrick wanted off the plane. The overloaded Delta flight sat on the runway for more than an hour. He had the privilege of sitting in the exit row next to a very drunk man who was probably more likely to collapse on the emergency exit door than to be capable of opening it. When te flight attendant wouldn’t pay attention, he tried to contact Delta customer service and PR via e-mail for help. Some kind of help. When the flight attendants finally let a few people off the plane so it could take off, Patrick wasn’t one of the lucky few. Neither was Drunky McSeatmate.
Justin writes that he booked a flight on US Airways, and decided that his comfort was worth paying $15 extra for the privilege of having the seat of his choice, on an aisle at the front of the plane. When he went to check in, he learned that the same special seat had been sold to someone else. He warns Consumerist readers: don’t assume that you will actually get the seat assignment that you pay for.