Cable companies could be saving lots of money and pissing off fewer people if they implemented special “this guy is not an idiot” flags on their tech savvy customer’s accounts, argues the NeedCoffee blog.
Wow. Here’s contact info for 100 cable company executives.
Comcast has left reader Laura without forty-eight channels since early February. Laura has replaced four cable boxes, and spoken with several technicians. Each one suggests the same diagnosis.
Shockingly, it is not a problem with the line or the box. It is a problem with the coding coming in through the line. The technician tells us that our line is showing both Adelphia codes and Comcast codes coming through it. When both sets of codes hit the box, the box shuts down.
Diagnosing the problem is not the same as fixing the problem. Though aware of the issue, Comcast has not offered a solution. Laura is still without forty-eight channels. Comcast is still billing her for full service.
At one time or another, we’ve all felt like customer service has gotten it completely backwards.
Former Comcast and Adelphia customers sued Time Warner last Wednesday over the service disruptions caused when Time Warner bought their networks.
Fed up with the outages caused by the transition between Comcast and Time Warner Cable after the latter bought the former, Orange County resident brainforest recorded a gripe.
Today, Time Warner Cable starts integrating and consolidating the California cable holdings it aquired from Comcast and Adelphia. If all goes according to plan, this will never happen again:
Yet another reason to not sign up with Adelphia…
If you’re pissed about TimeWarner buying Adelphia and cutting your NFL Net coverage, have heart.
You don’t mess with a man’s football.
Adam Pash, Lifehacker associate editor, moved into a new apartment and signed up for Adelphia internet connection, which promptly had mad troubs. Which is understandable. Adelphia is bankrupt.
Most popular stories of the week so far, excluding anything that has to do with AOL. We’re gonna play it cool like that, and ignore the top seven results or so.
This is the kind of butt-kicking story of shopper’s biting back that makes us bark. Okay, so we bark anyway, damn lycanthropy, but Dave’s story is swift, proactive and in the end, he gets what he wants and needs out of his cable company: a functional product at an acceptable price. Of course, he has to, figuratively speaking, shove a fist in their love handles, rip out their gall bladder and eat it in front of them, but sometimes a man’s gotta do what a man’s gotta do to get his DVR…