There’s good news out there for most of the big restaurant and fast-food chains: customers who like them, continue to like them, and overall find everything about their experiences to be entirely satisfactory.
A major annual consumer satisfaction survey is out, and it’s a mixed bag for the cable and telecom sector and all of us who use it. The bad: pay-TV, broadband, phone, and wireless companies still pretty much really suck, and most of us are very dissatisfied with them. The good: year over year, most of them are finally starting to suck less than they used to!
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
By now we’re well aware that McDonald’s has struggled to attract and keep new customers in recent years, leading to an all-out overhaul of the fast-food powerhouse. The Golden Arches’ trouble is perhaps most evident this week, as the company clocked in dead last among competition in the American Customer Satisfaction Index, yet again. [More]
Time Warner Cable Has Lowest Customer Satisfaction Score Of All U.S. Companies, Not Just Cable Providers
Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
While federal regulators continue their review of the pending merger between Time Warner Cable and Comcast, it’s time to look at how these two companies fared in various customer satisfaction surveys from the last 12 months. We’ll give you a hint: It didn’t go well. [More]
If you live near one of the few areas in the country in which Verizon actually operates its FiOS network, you might have seen one of the ads where a Verizon FiOS shill asks “America” to look at a charts claiming to show customer satisfaction results for the nation’s largest Internet and pay-TV providers. Looking at those chart, it appears that Verizon is blowing the competition smithereens. The reality is not as dramatic, graphically speaking.
While McDonald’s may be the most well-known fast food company in the world, it’s also the least-loved by American consumers. For the fifth year in a row, and for the 18th time in 19 surveys, the Golden Arches has come in dead last among its competition in the American Customer Satisfaction Index. [More]
The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]
Walmart may be the nation’s largest retailer and its biggest supermarket chain, but the latest results from the American Customer Satisfaction Index once again show that Big W continues to lag far behind all of its competition. [More]
Maybe last week’s news that there are now fewer banks in the U.S. than ever before didn’t bother you. But here’s a chart of historic customer satisfaction scores that stands as a reminder of how so many banks have been absorbed into larger banking Voltrons in just the last two decades. [More]
Comcast is the largest cable and Internet provider in the country and one of the biggest content providers with the acquisition of NBC. It’s also one of the most-hated companies in the country, a former Worst Company In America champ (and perennial quarterfinalist) with a reputation for horrendous customer service, inept tech support and bungled billing practices. But Comcast CEO Brian Roberts says it’s all just a matter of his company being so darn huge. [More]
Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]
The folks at the American Customer Satisfaction Index have released their latest report on the banking industry and for the sixth year in a row, credit unions and small banks have outscored all the large financial institutions. And for the second consecutive year, Bank of America is bringing up the rear. [More]