After Jessica discovered holes in the plastic milk storage bags in which she kept her breastmilk, she emailed the manufacturer, Lansinoh, about the defect. Jessica got back a heartfelt apology. On top of that, they also sent her several times the amount of replacement bags than she would have ever expected to make up for the defective bags. This makes Lansinoh the newest entrant in our “Above and Beyond” hall of fame.
above and beyond
By September 9, 2011