above and beyond

Apple CSR Ignores Company's Warranty To Recharge Customer's Love

Apple CSR Ignores Company's Warranty To Recharge Customer's Love

By Phil Villarreal 8.19.09

Sometimes the way to get sweet consumer justice is a series of pushy calls on the phone with CSRs or even the EECB route. But other times, probably more often, a sugary sweet touch and some good luck will get you farther faster.