Starla used to have a wonderful set of red-handled knives from KitchenAid. While washing dishes, one day she dropped a large knife into the sink, somehow cracking the blade down the middle. This wouldn’t do. She contacted KitchenAid to find out whether they would replace the broken knife, which was only a few years old. Since the red set had been discontinued, they just sent her a whole new set of knives.