above and beyond

Old Navy Refunds Entire Coat Purchase Price When Buttons
Fall Off

Old Navy Refunds Entire Coat Purchase Price When Buttons Fall Off

Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store credit for the full purchase price of the coat.

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