above and beyond

Moen Keeps Excellent Customer Service Flowing

Moen Keeps Excellent Customer Service Flowing

Jim recently learned that Moen actually believes in the whole “lifetime warranty” thing. Or at least is willing to support their products for ten years. He writes that he contacted the company asking for a specific o-ring to fix his faucet, and instead the company went right ahead and sent him an entire new shower head. [More]