Medela is a company that makes medical equipment and supplies for breastfeeding. Most notably, electric pumps that, at times, make mothers feel a little like dairy cattle. Scott just welcomed a new family member, and the family pulled their pump from their first child out of storage. The AC adapter wasn’t working, so they called up Medela to see whether they could buy a replacement. Instead, a new adapter was on its way, shipped overnight via UPS.