A friend of his mother was very kind to Paul’s mom, and he wanted to do something nice for her. He ordered a beautiful and delicious strawberry “rose” bouquet after getting the friend’s address from his mom. She gave him the wrong address, though, and someone four doors down decided to keep some free berries. When he learned about this, Paul went to place a new order. This was his mistake after all. Instead, when he contacted Shari’s berries to ask who signed for the mis-delivered package, they sent out a replacement order to the correct address. For free.