above and beyond

Seagate Replaces Suspiciously Sparking Power Plug

Seagate Replaces Suspiciously Sparking Power Plug

It’s a common theme in “above and beyond” posts: a customer contacts a company asking where he or she can buy a certain small part for their widget, and the company sends the part for free–or a new widget entirely. Today, we honor Seagate, which sent globe-trotting academic Donna a new power cord and international plug thingies for her external hard drive when her American plug began to misbehave. [More]