Last November, Samsung recalled nearly 3 million top-loading washing machines amid complaints about violent vibrations, “explosions”, and one broken jaw. The company offered the choice of an in-home repair, a rebate on a new machine, or a complete refund for recently purchased machines. That was nearly four months ago, but a number of Samsung washer owners tells us they’ve been frustrated with whichever option they selected. [More]
a problematic process
Vanishing Rebate Checks, Canceled Appointments: Stories Of Samsung’s Turbulent Washer Recall
By 3.1.17 — Updated: 5.10.17
