Mike Mozart

Wells Fargo Overhauls Teller Pay System After Fake Account Fiasco

Shortly after federal regulators fined Wells Fargo $185 million for its decades-long fake account fiasco perpetrated by employees who opened more than two million unauthorized accounts in order to meet high-pressure sales goals, the company said it would ditch the incentive system. Now, the bank has finally outlined its new approach to compensating employees that shifts the focus away from upselling add-on products and toward improved customer satisfaction. [More]

Adam Fagen

United Airlines Revamping Some Fees For MileagePlus Members

Determining what fees you’ll have to pay when making changes to your United Airlines itinerary is about to get a bit slightly less complicated for MileagePlus members, as the airline recently unveiled it would create one set of fees for changing and canceling flights.  [More]