For our younger readers who aren’t familiar, a newspaper is sort of like Google News, but all printed on a piece of paper, and it doesn’t update automatically. Newspapers don’t automatically appear on your doorstep, though. It might seem like magic, but there’s a real person who bundles up those papers and drives around in all kinds of weather to get them on your doorstep before you wake up. Reader Auron, a newspaper carrier, responded to our call for readers to tell us what they wish the general public knew about their jobs.
For all the customer complaints we post here at Consumerist, it’s not often that we hear from someone on the customer service side of the retail equation. So it was a pleasant surprise to receive a message from Bill, a CSR for an online retailer, who wrote in to share his perspective on things.