It’s not uncommon when starting a new job to be assigned a mentor to help you learn the ropes. But when it comes to reaching and selling to the highly-coveted millennial market, the roles are being reversed.
Despite Starwood Hotels & Resorts inking a deal in March that will allow it to become the first hotel company offering rooms in Cuba, traditional lodging companies are struggling to play catch up with Airbnb, which began offering rooms for rent on the island nation last year. [More]
While it might seem like Amazon opens a new store or launches a different service every week, the e-commerce giant announced over the weekend that it would actually close two units: one offering local deals and a small business credit card processing service. [More]
We’re always hearing complaints about robotic customer service reps who refuse to deviate from a script — this is especially true in chat support, where CSRs sometimes have an entire library of go-to cut-and-paste replies at the ready. So it’s refreshing when we come across a story about a CSR who is willing to shake things up by using a bit of humor while also doing his job. [More]