Adam Reker

Local Governments Say AT&T, Verizon Aren’t Paying 911 Fees

In much of the country, local 911 call centers are funded from mandatory fees of around $1/line placed on phone bills. However, recently filed lawsuits allege that AT&T, Verizon and others are slashing the 911 fees they charge business customers, resulting in hundreds of millions of dollars uncollected.  [More]

Eduardo Woo

The Police & Fire Departments Would Appreciate It If You Didn’t Call 911 About Pokémon Go

Typically, most people try to avoid a trip to the local police or fire station, except apparently Pokémon Go players.  [More]

T-Mobile On The Hook For $17.5M After Nationwide 9-1-1 Outage

T-Mobile On The Hook For $17.5M After Nationwide 9-1-1 Outage

How important is it that telephone companies provide constant access to 9-1-1 service? Americans make an average of more than 27,000 of these emergency calls an hour, so when a nationwide wireless provider is unable to connect its users to 9-1-1 for even a few hours, they can be on the hook for millions of dollars. [More]


Woman Held Hostage Uses Online Pizza Hut Order To Send Messages Asking For Help

A woman who police say was being held hostage by her knife-wielding boyfriend, along with her three children, used the only method of communication she had available to ask for help: She added “911hostage help!” and “Please Help. Get 911 to me” to her online Pizza Hut order.


Adam Reker

FCC Fines CenturyLink $16M, Intrado Communications $1.4M For Actions During Massive 911 Outage

Last month the Federal Communications Commission ordered Verizon to pay $3.4 million for failing to alert authorities of a preventable programming error that left nearly 11 million people in seven states without access to emergency services for six hours in 2014. While Verizon’s fine was decidedly hefty, it pales in comparison to the $16 million penalty the agency just levied against CenturyLink for the same 911 outage. [More]

Jeepers Media

Verizon To Pay $3.4 Million For Not Notifying Officials Of Massive 911 Service Outage

In April 2014 nearly 11 million people in seven states lost access to emergency services when a software programming error resulted a six-hour long 911 outage. The Federal Communications Commission determined in October that the lengthy outage could have easily been prevented, and today the agency began placing the blame by fining Verizon $3.4 million for failing to alert authorities. [More]

FCC: 911 Outage Affected 11 Million People, Could Have Been Prevented

FCC: 911 Outage Affected 11 Million People, Could Have Been Prevented

In the software used in a call routing center in Englewood, Colorado, there was a programming error in a single piece of software. Sounds minor, but this error could have had horrible implications: it knocked out 911 service to 11 million people in Washington state, North Carolina, South Carolina, Pennsylvania, California, Minnesota, and Florida for six hours in April. More than 5,600 calls in affected areas didn’t go through. How did this happen, and can we prevent it from happening again? [More]

Phone Company Routed 911 Calls To Automated Recording Telling Callers To Dial 911

Phone Company Routed 911 Calls To Automated Recording Telling Callers To Dial 911

Although consumers in some areas of the United States can now text message 911 in the event of an emergency, it’s always nice to know that calling a real, live human is still an option. Unless of course it isn’t, which was the case for residents of Caddo County, OK, for several months in 2013. [More]

Do Not Call 9-1-1 When Subway Puts The Wrong Sauce On Your Flatizza

Do Not Call 9-1-1 When Subway Puts The Wrong Sauce On Your Flatizza

If a restaurant makes your pizza–or, in the case of Subway, your Flatizza–incorrectly, you’re entitled to a refund. You should not, however, try to enlist the help of local law enforcement by calling 9-1-1 to report a crime against pizza. When a South Carolina woman did exactly that last week, she was sent to jail and released on bond, charged with misuse of the 9-1-1 system. [More]

(NoNo Joe)

Woman Calls Cops On Herself To Defend Claim Of Raw Waffles

When you might be in trouble, it’s good to get ahead of the story. We’re not sure whether that’s what led a woman in Tampa, Florida to contact the authorities when a restaurant allegedly served her an uncooked waffle. Did she call the health department, or the Board of Breakfast Foods (which should be a thing)? Nope. She dialed 9-1-1. [More]

FCC Wants First-Responders To Know Exactly Where 911 Calls Are Coming From

FCC Wants First-Responders To Know Exactly Where 911 Calls Are Coming From

No one wants to be in a position where calling 911 is necessary, but if the situation does occur we’d all like to think first-responders could easily find us. But that’s just not the case now that more consumers are using cell phones to make emergency calls. Especially when those calls are being made indoors, out of the view of GPS satellites. [More]

Really, Massport? Really.

Mass. Governor Calls Timing Of Flaming, Smoky Fire Drills At Logan Airport On 9/11 “Just Dumb”

Bone-headed marketing promotions tying in 9/11 are one kind of insensitivity, and then there’s another kind of palm-to-head move by officials who really should know better. Massachusetts’ Governor Deval Patrick is calling the timing of a fire training exercise full of flames and smoke at Boston’s Logan Airport on yesterday’s anniversary of the attacks “just dumb.” [More]

Oh Lovely, It Seems We Need To Do A Round-Up Of 9/11 Promotions


We’ve barely seen any tacky 9/11 promotions over the years but this year… [head shake] there’s something about this year’s anniversary of the attacks that has companies and businesses climbing all over themselves to prove they, too, can push out a tone deaf promo in the name of patriotism and respect. We’ve seen a golf course do it, AT&T did it, and now we’ve got enough additional examples today that we have to do a round-up of the awful things.  [More]

Bad idea.

AT&T Apologizes For Reminding Customers It Sells Smartphones On 9/11

Sigh. Just… sigh. Why can’t companies just refrain from hitching their apple wagons to tragic stars? Following yesterday’s story about a golf course offering a $9.11 special in honor of 9/11, AT&T is apologizing for using 9/11 memorial imagery to remind everyone on Twitter that it sells cell phones. [More]

(Tom Simpson)

A Cable Outage Is Not An Emergency That Rates Calling 911

Look, it doesn’t matter how important it is to be up to date on the latest happenings on “Dexter” or “Breaking Bad” before you get to the office on Monday. When your cable goes out, the proper reaction is to wait for a few minutes, then (perhaps) to call your cable company to make sure it isn’t just you. That is not how the good people of Connecticut reacted last night. [More]

McDonald’s Customer Arrested After Calling 9-1-1 About Mixed-Up Order

McDonald’s Customer Arrested After Calling 9-1-1 About Mixed-Up Order

A man in Georgia decided to call 9-1-1 after not receiving everything he ordered during a recent trip to his local McDonald’s. His plan backfired, however, when he was the one who ended up behind bars. [More]


Using 911 As A Hotline For Help Ordering Chinese Food Is A Guaranteed Way To Tick Off The Cops

It’s not always easy figuring out what you want to eat, or how to navigate big menus. But if you’re feeling stuck, lost or otherwise confused about ordering in, don’t do what one woman allegedly did and call 911 for help. Unless, that is, you want to get charged with a misdemeanor.



Sprint Glitch Repeatedly Directs Police & Angry Customers To Home Of Innocent Retiree

You know how annoying it is when you keep getting calls or mail for someone that isn’t you? That’s nothing compared to the Las Vegas man who has spent two years trying to convince police and angry Sprint customers that he does not have their lost phone. [More]