AT&T encourages customers to buy the 3g MicroCell, a tiny cell phone tower for their homes, when their phone reception is poor, and will often send one for free to customers with chronic crappy reception complaints. But reader Darrell learned that while AT&T is happy to sell the device to customers in Manhattan, they can’t actually activate it right now so it’s useful. Update: AT&T contacted us to let us know that there is no Manhattan outage, thus proving the importance of calling back and getting a different call center rep when you hear something like this.
Reader Chris is an AT&T Wireless customer with an iPhone, and has noticed a marked decline in the quality of his phone calls at both work and home. That’s not unusual, especially for customers who live in large cities like he does. His real complaint is about AT&T’s attitude toward their declining service. A customer service representative told him that this is just what happens when a service becomes more popular, and he should try buying a 3G Microcell to see whether that improves his service. Chris doesn’t agree that he should pay more for his mobile phone service because it’s becoming worse.
The 3G Microcell, the mini cell tower that AT&T has been threatening their customer base with since last fall are coming soon. AT&T Wireless customers remain underwhelmed. Why? Using technology similar to Consumerist’s own Megglefish, Tested’s Will Smith translated the press release from PR-speak to English for us, and teased out the precise reasons why this is a terrible, terrible idea. It’s all there. You just have to find it.