Dustin wrote back to let us know that Circuit City corporate had contacted him about his difficulty with their “24 minute guarantee.” It seems that the general manger of the store had misunderstood the guarantee completely. Apologies were given and gift cards were received.
24 minute guarantee
Reader Dustin is upset with Circuit City because they tried to tell him that their 24 minute guarantee meant he had to be waiting at the store for more than 24 minutes. After Dustin explained that the 24 minute guarantee was supposed to mean that the item would be pulled from the back within 24 minutes of his confirmation email, the supervisor said that Dustin ” would have had to come in within 24 minutes to qualify.” We’re pretty sure that’s not how it works, because Circuit City’s policy specifically says that’s not how the guarantee works.