Search results for: yelp

jdong

Yelp Buys Restaurant Waitlist Tech Company Nowait For $40M

Yelp is trying to change the way users visit restaurants — or the way in which they wait for a table with the $40 million purchase of Nowait, a startup that uses technology to streamline the seating process at restaurants around the country. [More]

Saechang

Heads Up: You May Need To Change Your Passwords On Thousands Of Sites

It’s a rough day for users of, well, basically the entire internet: A major vulnerability in a huge web services company has been disclosed, and it means your personal data may have leaked into public view from a whole lot of places. [More]

West Elm Will Offer Refunds To Owners Of Defective “Peggy” Furniture

West Elm Will Offer Refunds To Owners Of Defective “Peggy” Furniture

Last week, West Elm’s “Peggy” couch leapt out of the pages of mid-price furniture catalogs and into the realm of viral cyber-stardom when unhappy Peggy owners realized they were far from alone in having a couch that seemed to start falling apart the day they first sat on it. Now West Elm tells Consumerist that refunds will be sent out to folks who purchased a defective Peggy. [More]

Company Demands Thousands Of Dollars Over Negative Yelp Reviews, Despite Federal Law

Company Demands Thousands Of Dollars Over Negative Yelp Reviews, Despite Federal Law

In December, after an inexplicably long trip through the legislative process, President Obama signed the Consumer Review Fairness Act, making it illegal for companies to demand that consumers sign away their right to speak honestly. However, not everyone seems to have gotten this message. [More]

Quinn Dombrowski

30 Stories We Didn’t Expect To Write In 2016

As a wise internet meme once said, some things are worth waiting for. Often, we end up waiting for them for so long, that when they finally do come to pass, we can’t help but be a bit shocked. And some things… Well, we never expected in the first place. [More]

Great Beyond

Speak Freely America: New Federal Law Outlaws Gag Clauses That Punish You For Negative Reviews

A new federal law will be born today. If it is signed by President Obama, one of his final acts in office will be to enshrine into law one of the core principles on which Consumerist — now in its eleventh year — was founded: That honest consumers have the right to complain. [More]

Jennifer Moo

Bill Outlawing “Gag Clauses” That Punish Customers For Writing Negative Reviews Goes To President

After more than a year of waiting, Congress has finally okayed a piece of legislation that, if signed by the president, will stop companies from using so-called “non-disparagement” or “gag” clauses to prevent or discourage customers from writing honest reviews. [More]

Alper Çuğun

Uber: No, We’re Not Going To Sell User Information

Late last week, Twitter began to light up with claims that Uber had changed its terms of service to give the company the right to to modify and sell users’ data — not a minor concern for any privacy-minded consumer. However, Uber points out that the specific clause at the center of this mini-controversy is not new, not unique to the ride-hailing service, and doesn’t give the company that god-like authority some people are claiming. [More]

Chipotle

Chipotle Says Its New Burger Restaurant Is “Off To A Very Good Start”

In a bit of a bright spot of news for beleaguered Chipotle, the chain says that sales at its new — and so far, only — Tasty Made burger restaurant in Ohio are “strong” after a few weeks of being open. [More]

(jdong)

California Supreme Court To Review Yelp’s Case For Not Removing Allegedly Defamatory Reviews

Two months after a California appeals court attempted to put an end to a years-long dispute between a lawyer and a former client she accused of posting defamatory reviews by ordering Yelp to take down the comments, the Supreme Court of California unanimously agreed to hear an appeal of the case. [More]

No, Yelp’s Star Ratings Don’t Make It Liable For Bad Reviews

No, Yelp’s Star Ratings Don’t Make It Liable For Bad Reviews

Federal law generally protects websites from liability for content posted by third parties, otherwise online review platforms like Yelp would need to vet every single review before it gets published. But a small-business owner in Washington believes Yelp is liable because of its star ratings and because Yelp reviews can end up on Google search results. [More]

Jennifer Moo

House Passes Bill Outlawing “Gag Clauses” That Try To Punish Customers For Writing Negative Reviews

We’re nearing the finish line for a piece of legislation that will make it illegal for companies to put so-called “gag orders” in their customer contracts to prevent consumers from sharing their honest opinions with the rest of the world. [More]

Renee Rendler-Kaplan

Google Will Actually Deliver Burritos By Drone To Some Lucky College Kids

The eternal college conundrum: I am hungry, but too tired, busy, lazy, hungry, or hung-over to go to the place where the food I want is being sold. Why can’t lunch just appear on command and drop out of the sky? [More]

Ángel Raúl Ravelo Rodríguez

AT&T Exempts AT&T-Owned DirecTV App From Mobile Data Caps

DirecTV and AT&T joined up and moved in together just over a year ago. The merged company started launching meager combo offerings soon after, but it’s taken it a while to warm up into the main event. Now, it seems, we’re getting there, because AT&T is about to start taking advantage of its 141 million North American wireless customers when it comes to expanding DirecTV.

[More]

Will

Study: The “Better” Walmarts Are In Higher-Income, Whiter Areas

All Walmarts are, bluntly, not created equal. Some have better customer service than others and are just plain more pleasant shopping experiences. And if you’ve felt like the Walmarts in richer ZIP codes are more likely to be the nicer ones, well, one study says you’re right.

[More]

photo: colonelchi

Petsitter Loses $1 Million Lawsuit Over Negative Yelp Review

The six-month saga of the Texas petsitter who sued a customer for up to $1 million in damages over a negative Yelp review appears to have come to an end, with a judge agreeing to dismiss the case that made national headlines. [More]

Great Beyond

Yelp, TripAdvisor Not Happy With Google’s New Critics’ Review Search Results

TripAdvisor and Yelp, two of the biggest names in crowdsourced reviews, say that Google is using its position as the dominant online search engine to push Google-backed reviews ahead of links to review sites. [More]

Yelp Explains Why It’s Flagging “Questionable Legal Threats” In Reviews

Yelp Explains Why It’s Flagging “Questionable Legal Threats” In Reviews

A couple months ago, while writing an update to the ongoing saga of the Texas couple being sued for writing a negative Yelp review about their petsitter, we noticed that Yelp had flagged the petsitter’s page with an alert that this particular review was being challenged in court. Now the company is going a step further, flagging reviews that have led to “Questionable Legal Threats.” [More]