Search results for: executive email carpet bomb

Jon Fingas

How My Credit Card Company Helped Save My Broken PS4 When Sony Wouldn’t

It’s been 11 months since Michael’s brother PS4 failed, months he’s spent trying to get Sony to fix what should have been covered by the gaming console’s one-year warranty. But because there was no proof of his efforts to have the PlayStation 4 repaired under warranty, prompting Sony to basically shrug and wipe its hands of the situation, Michael had to take another route to victory. [More]


6 Things Comcast Customers Can Try To Get Some Actual Customer Service

Comcast is not exactly renowned for its high-quality customer service. It consistently ranks as one of the most-hated, most ineffective companies in the country, in both formal and informal surveys. They hired an exec just to change the customer experience, but the heap of public, embarrassing incidents for them just keeps getting bigger. So if you’re a Comcast customer, and you’re stuck in a loop trying to get your problem solved, is there anything you can actually do?


(Jason Knight)

Get What You Want: Find The Right Person, Ask Them In A Nice Way

Eric bought tickets for a special event at a theme park a month in advance. Well, more like 30 days. He purchased it for the wrong day, but figured a simple call to customer service would get him new tickets for the correct date. He was wrong. A complaint on their Facebook page didn’t help, either. What next? [More]


Martha Stewart Is Still Waiting For Someone To Come Pick Up Her Broken iPad, Fix It

Martha Stewart has an iPad, a gift from Steve Jobs, and it is broken. Shattered, after she dropped it on the ground. But no one has come to pick it up, prompting her to tweet about it and wonder where in the world the Apple rep is that is supposed to rescue the broken device. Twitter loves this. [More]

(Flying Photog)

Man Buys Promoted Tweet To Vent Frustration At British Airways Over Lost Luggage

Sometimes escalating a customer service issue to a manager, or sending an Executive Email Carpet Bomb just doesn’t get the message across. Times used to be, people with a bit of money to spend could take out an ad in the newspaper to vent their frustrations with a foe — but nowadays, there’s social media. That’s the route one man angry at British Airways took, by buying a promoted tweet to complain about a recent customer service fail. [More]

(Will Middelaer)

Our Phone Service Disappears Entirely, Sprint Is Completely Helpless

Jay has tried everything that he can think of to get through to Sprint. After being a customer for more than a decade and living in the same house for four years with no phone reception issues, suddenly they started dropping calls at home. Their phones have been pretty much unusable for two months now. Since they don’t have a landline and phone access is kind of what they’re paying Sprint for, they’re just sad and tired and discouraged. They want help. They want to make some phone calls. [More]

After 3 Months, Asus Can’t Send Me A Working Motherboard

After 3 Months, Asus Can’t Send Me A Working Motherboard

Ian tells us that he knows what he’s doing when it comes to computers. What he doesn’t know is whether Asus will ever send him a properly functioning motherboard for his current gaming rig. This seems like it would be simple enough, but on Planet Asus, it is not. After months of incompetence and frustration, he broke down and shared his story with us. [More]


How An EECB To DirecTV Gave Me A Glimpse Into An Alternate Reality

Eric was living in two different realities simultaneously. In one, he was a frustrated DirecTV customer who was trying to get new and modern equipment by using the regular customer service channels, and no one would help him. In the other timeline, he was a Consumerist reader who had fired off an Executive E-mail Carpet Bomb when DirecTV couldn’t get it together and had an installer right there in his house within only a few hours. [More]

The EECB Gets T-Mobile Off My Back, $300 Refund

The EECB Gets T-Mobile Off My Back, $300 Refund

By harnessing the power of the executive e-mail carpet bomb, D. was able to end a nine-month “saga” with T-Mobile in less than 24 hours. “Go away,” they said (we’re paraphrasing.) “We didn’t take $297 from you without your permission.” Only they kinda did. [More]

(Chris Rief aka Spodie Odie)

Can’t Find Executives’ Names For An EECB? Use LinkedIn

Since we published our original guide to launching an executive e-mail carpet bomb in 2007, one thing has changed: social media has become a lot more ubiquitous for people who aren’t currently enrolled in college. Reader Tiana recently had the same problem over and over with an item that she bought at a regional jewelry chain, and got it resolved by contacting some higher-ups. It’s how she figured out who to write to that’s worth filing away in the consumer toolkit in your brain.


Searching for a SimCity happy ending ain't easy.

Using The EECB Gets Me A SimCity Refund, But What About Everyone Else?

Consumerist reader Kevin was one of many SimCity gamers ticked off last week (likely plenty are still fuming this week), but unlike many of his fellow players, he was able to procure a refund for the deluxe digital edition. What in the what? “But EA doesn’t seem to be giving out refunds!” you might’ve just yelled at the screen. Kevin attributes his success to the executive email carpet bomb, or the EECB. [More]


How I Straightened Out A Verizon FiOS Mess With A Single E-Mail

Edwin wanted to stay with Verizon FiOS, but they didn’t want to stay with him as he moved to a new city. He tried, really, he did. Before packing it all in and giving up on Big Fiber, he tried what is a standard move to Consumerist users but a little more novel to most people. That is, of course, the executive e-mail carpet bomb.



AT&T Cuts My DSL Line In October 2012, Promises U-Verse That’s Still Not Here

Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]


T-Mobile Won’t Refund Peace Corps Volunteer’s ETF Because South Pacific Isn’t ‘Overseas’ Enough

Naseem is a Peace Corps volunteer, serving in the South Pacific. She had once been told that as a U.S. government employee sent to an overseas posting, she would be freed from her T-Mobile contract when the time came for her to leave the country. She had nothing to worry about, all of the company representatives she talked to assured her. It would be fine. She would have to pay an early termination fee. Until someone at T-Mobile decided that the South Pacific doesn’t count as “overseas,” and she has to somehow prove that she’s not still in the United States. [More]

(Ron Dauphin)

T-Mobile Wants $250 ETF After I Move Out Of Their Towers’ Reach

Smoo has been a loyal T-Mobile customer of more than a decade, but it’s time to go. She just moved to a town where T-Mo has next to no service, so obviously she needs to cancel. There was a catch: she had just signed a new contract to get a better deal. No problem, said T-Mobile! Just send proof of her new address along, and they would let her out of her contract. Oh, if only it were that easy. [More]


T-Mobile Can’t Provide Me With A Free Micro SIM That’s Micro, Or That’s Free

Teri is a T-Mobile customer, and she needed a micro-SIM for her new unlocked Nexus 4. This is supposedly a free item when you order it from T-Mobile’s website, but is not free when they send you the wrong SIM, and you call to complain and get them to rectify the situation. Then it costs $27. [More]


T-Mobile Promises Not To Extend My Contract After Replacing Phone, Extends Contract

Philip’s wife’s phone wasn’t working very well. It would power-cycle and drain its own battery, and her texts get delayed. So he set out to get her a new phone, but this was a bigger challenge than he had expected. A replacement phone without extending the family’s contract apparently wasn’t an option. He managed to get a comparable new phone at no cost without extending his contract by calling the retention line to cancel, but this concession came with a price. [More]

(Ninja M.)

Beware Of HP’s Free Nook That Isn’t So Free

On Cyber Monday, Brian called HP about their selection of computers, and ended up selecting and ordering a computer of his own. The salesman offered him a promotion: a free Barnes & Noble Nook e-reader with the purchase of his Ultrabook. Well, as long as it’s free… The problem came when he decided the computer wasn’t for him, and returned it. HP wouldn’t take the Nook back, and insists on charging him the $99 plus tax that it costs.  [More]