Search results for: executive customer service

IMAGE COURTESY OF LAST WEEK TONIGHT | YOUTUBE

The 5 Best Parts From John Oliver’s Report On Corporate Mergers

You don’t have to read the business pages to know that recent decades have resulted in massive corporate consolidation. Whether it’s air travel, wireless service, internet, banking, or eyeglasses, a number of industries have enjoyed such merger mania that only a few national competitors remain.  [More]

Group Tied To Betsy DeVos Is Trying To Block Feds From Investigating Multilevel Marketers

Group Tied To Betsy DeVos Is Trying To Block Feds From Investigating Multilevel Marketers

Direct sales programs that call themselves “multilevel marketing” (MLM) companies run the gamut from being merely annoying to full-blown pyramid schemes, and the folks at the Federal Trade Commission are responsible for holding MLMs accountable when they cross that line from irksome to illegal. But two pieces of legislation, both backed by a trade group with direct ties to Education Secretary Betsy DeVos, are attempting to limit the FTC’s ability to investigate and prosecute rogue MLMs. [More]

Rrravenita

Crocs Have Made A Comeback By Returning To Hideous Roots

Crocs, a brand of footwear known for being comfortable, non-slip, unattractive, and incompatible with escalators, has made a comeback. The secret has been going back to the thing that made it a success in the first place: Hideous clogs that you can easily hose off. [More]

NOAA

Here’s Which Airlines Are Capping Fares, Adding Flights For Travelers Fleeing Hurricane Maria

Hurricane Maria continues to gain momentum as it churns through the Caribbean, strengthening to a Category 5 storm after making landfall on the island of Dominica on Monday. Forecasters and safety officials are advising everyone in Puerto Rico and the Virgin Islands to get to safety, and so some airlines are capping fares for travelers trying to get out of the storm’s path. [More]

Two Equifax Execs Exit Company Following Massive Data Breach

Two Equifax Execs Exit Company Following Massive Data Breach

The full extent of Equifax’s recently revealed, massive data breach isn’t known yet — although 143 million US customers and tens of millions of others globally are thought to be affected — but top executives are already having to answer for the debacle, with two Equifax officers making a sudden exit. [More]

Uber Also Used ‘Greyball’ Software To Evade City Transportation Officials

Uber Also Used ‘Greyball’ Software To Evade City Transportation Officials

Uber has already been accused of using a software tool dubbed “Greyball” to avoid sidestep law enforcement officers in cities where the service wasn’t yet authorized to operate. A new investigation has concluded that Greyball was also being used in at least one city to evade detection by more than a dozen local government officials. [More]

Elliott Brown

FBI Reportedly Investigating Uber For Spying On Lyft, Others

For about two years, Uber allegedly used a tool dubbed “Hell” to keep an eye on Lyft and other rivals, while also trying to lure away their drivers. This program caught the attention of federal law enforcement, who are now reportedly investigating whether Hell crossed any legal lines.  [More]

Equifax Already Being Sued Over Massive Breach; Company Criticized For Amateurish Response To Theft

Equifax Already Being Sued Over Massive Breach; Company Criticized For Amateurish Response To Theft

Within hours of Equifax — one of the nation’s three major credit bureaus — confirming that the records of some 143 million people had been compromised in a data breach, the company now faces a lawsuit accusing it of failing to protect its stockpile of sensitive consumer information. Meanwhile, some critics are saying that Equifax’s response to the breach may be causing more harm than good. [More]

Blogtrepreneur

Equifax Announces Data Breach Affecting 143 Million Customers

Credit reporting agencies have access to basically all of our most sensitive financial information, and we pretty much all have our records collected and collated by them whether we want to or not. So that makes it a particularly big problem when one of the big three credit agencies in the country has to announce a data breach affecting all its customers, because that basically means all of us… and this one is bad. [More]

Betsy DeVos Refuses To Work With Consumer Protection Agency On Student Loans

Betsy DeVos Refuses To Work With Consumer Protection Agency On Student Loans

The Department of Education will no longer work with the federal Consumer Financial Protection Bureau to root out bad players in the student loan servicing arena. That’s according to Education Secretary Betsy DeVos, who recently notified the CFPB that her department is ending years of formal cooperation combating student loan fraud.  [More]

JeepersMedia

Best Buy Is Finally Selling More Stuff, But CEO Says Don’t Get Used To It

For the better part of 2017, Best Buy has attempted to dig itself out of a long running sales slump by appealing to customers through revamped, high-tech store displays, and pilot programs, such as try-before-you-buy. These strategies just might be working as the electronics retailer reported higher than expected sales for the second quarter of the year. But will that last?  [More]

Silver Machine

Verizon Changing Up Unlimited Data Plans Again, Begins Throttling Video For All Users

Verizon hopped (back) on the unlimited data train in February, joining all of its national competition in doing so. But six months later, as the dust has settled, those plans are getting some tweaks — and every Verizon Wireless customer is getting their video throttled as a result. [More]

Elliott Brown

Uber Settles Federal Allegations It Deceived Customers About Privacy & Data Security

Uber has reached a deal with the Federal Trade Commission to settle the government’s investigation into the ride-hailing service’s allegedly questionable privacy practices.
[More]

Mike Mozart

Target Buys Shipping Tech Company To Speed Up Deliveries, Compete With Amazon

From drones to airplanes, and fleets of on-demand delivery drivers or employees making dropping off packages, many retailers — most notably Amazon — have begun dipping they toes in the logistics and delivery game. Now it’s Target’s turn, as the big box retailer has acquired a transportation tech firm with the intention of speeding up deliveries to customers. [More]

Is A Content Bubble Responsible For Netflix’s $20B In Debt?

Is A Content Bubble Responsible For Netflix’s $20B In Debt?

You’ve got to spend money to make money. That appears to be the mantra over at Netflix, where the DVD-by-mail service turned mega-streaming outlet has racked up nearly $20 billion in debt expanding its platform to new areas, producing original content, and buying the rights to show other company’s movies and TV shows. [More]

Mike Mozart

Report: 25,000 Wells Fargo Customers Lost Vehicles After Bank Charged For Unwanted Insurance

Nearly 25,000 Wells Fargo customers, including many servicemembers, lost their vehicles after failing to pay for unneeded, unwanted insurance the bank charged them for, according to a new report suggests.  [More]

Mike Mozart

Comcast to Launch ‘Instant TV’ Streaming Service This Fall

Would you consider getting a cable-replacement TV service from a cable company? If so, Comcast has a proposal for you. [More]