HerArt She Loves

FCC To Phone Companies: Offer Free Robocall Blockers To Customers

Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]

JeepersMedia

Chipotle Sales Still Down: Customers Have Come Back, But Don’t Return As Often

Chipotle Mexican Grill founder and co-CEO Steve Ells told investors, analytsts, and reporters in a conference call late yesterday that the company’s sales recovery “continued at a modest pace” over the last few months. Translation: as polls before this earnings release predicted, customers still aren’t coming back. Comparable store sales are still low, but the company is profitable again, and it has great hopes for its summer rewards program. [More]

thisisbossi

Amazon & Wells Fargo Hope That A Partnership And Discounts Will Entice You Into A Private Student Loan

Pay $99/year — or $10/month — for an Amazon Prime membership and you’ll get a slew of benefits like free two-day shipping on thousands of items, free streaming Prime video access, and more. Soon, college-aged members will also be eligible for a 0.50% interest rate discount on new loans. [More]

YayAdrian

Does Comcast Want To Be Your Mobile Phone Carrier? (Probably, Yeah)

They already dominate in home broadband and in cable TV. But Comcast knows as well as anyone else that your attention is increasingly leaving the living room and going on the road — or at least, split between two screens at once. And if you’re going wireless, well, Comcast wants to meet you there so it can keep taking your money. [More]

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Apple May Be Buying Tidal, Blocking Spotify Update

Apple is having a busy week, according to recent reports: Jay-Z’s streaming music service Tidal could be joining Tim Cook and friends in the near future, while another rival service claims the tech company is blocking update to its apps to push people into the arms of Apple Music. [More]

17 Commercial Failures From Brands With Spectacularly Bad Ideas

17 Commercial Failures From Brands With Spectacularly Bad Ideas

While Keurig is surely hoping there will come a day when its failed KOLD soda-making machine is but a misty, sparkling memory, it’s not the first company to reach for the stars, to fly too close to the sun, to try to capture lightning in a bottle… and fail utterly and completely, thereby forever securing a spot in the brand failure hall of fame, never to be forgotten. [More]

Chipotle Will Begin Temporary Loyalty Program, Chiptopia, This Week

Chipotle Will Begin Temporary Loyalty Program, Chiptopia, This Week

Chipotle needs two things: they need customers to start coming in to buy food, and they need those customers to keep coming back. After mailing and texting out free burrito coupons and buy-one-get-one-free offers earlier this year, the company’s newest idea to turn things around is a limited-time loyalty program. [More]

Ron Dauphin

Best Buy Pilot Program Sends Non-Geek Squad Techs To Your House

Tell us if this sounds familiar: Best Buy has a program that will send tech-savvy staffers to your house to troubleshoot issues with your electronics (while also trying to upsell you on new products).  It’s a service model the retailer has been pushing for more than a decade through its Geek Squad and Magnolia brands, but it’s getting yet another makeover in a new pilot program.
[More]

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Spirit Airlines Wants To Make Up For Being Awful By Trying To Be More Punctual

Budget carrier Spirit Airlines, known for its low levels of customer satisfaction, is trying to take all those frowns and turn them upside down. One way the airline’s new leader is attempting to make customers happier? Actually getting planes to their destinations in a more timely manner. [More]

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

As mentioned in the earlier story about Sen. Claire McCaskill’s customer disservice call to her pay-TV provider, the Missouri senator and others on the Permanent Subcommittee on Investigations held a hearing today to talk to cable industry executives about their bad billing practices. Not surprisingly, the cable suits did a bang-up job of proving that these companies deserve their poor reputation. [More]

Comcast Admits It Incorrectly Debited $1,775 From Account, Tells Me To Sort It Out With Bank

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Nearly two years after Consumerist reader Robert shut down his business-tier service with Comcast, he’s still fighting with the nation’s largest broadband provider over a $1,775 early termination fee that should not have been assessed. Comcast even admits the money shouldn’t have been debited from Robert’s bank account, but now says it’s his responsibility to sort the mess out with his bank. [More]

Sapurah Lashari

Banks Trying To Attract Customers With Products To Reduce, Repay Student Loans

With student loan debt in the U.S. now well beyond $1 trillion, everyone seems eager to get into the debt-reduction business. Some cities will pay down your debt if you move there, while a growing number of employers are making loan payment contributions part of the benefits package. Now some financial institutions are dangling the debt-reduction carrot in front of potential customers — but should you bite? [More]

Jenn and Tony Bot

Nomorobo Announces $5/Month Robocall-Blocking App For Mobile Phones

If you’re plagued with marketing robocalls on your Android or iOS mobile phone, some relief might be coming soon. This afternoon, the makers of call filter Nomorobo announced that they’re introducing a mobile app for the two dominant smartphone operating systems to block robocalls. The bad news: it’s not free to users. [More]

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Staples Uses Existing Commercial Delivery Fleet To Make Same-Day Online Deliveries

Same-day delivery for online orders is a hot trend in retail, and Staples is hopping on the delivery van to compete. The office supplies retailer has a unique advantage, though: they don’t need to team up with a ride-hailing service or hire independent contractors to make deliveries. They already have a fleet of delivery drivrs and vehicles. [More]

Google Fiber Might Take Broadband Battle To AT&T’s Home Turf

Google Fiber Might Take Broadband Battle To AT&T’s Home Turf

While Google Fiber is going up against AT&T in a number of markets — including Kansas City, Austin, and Atlanta — it has yet to venture into the Death Star’s home turf of Dallas. However, this morning Google announced that Dallas has been added to the list of possible Fiber markets. [More]

Uber

Uber Investigator Pretended To Be Reporter To Dig Up Dirt On Lawsuit Plaintiff

Two years ago, Uber was heavily criticized (by basically everyone except investor/sort-of actor Ashton Kutcher) when an executive suggested the company should probe the personal life of a reporter who criticized the ridesharing service. Now Uber has gone from trying to dig up dirt on reporters, to hiring investigators who pretend to be reporters to dig up dirt on a someone suing the company. [More]

Juan Rodriguez - PMI/LEPA

Ryanair Getting Into The Hotel Business?

Could Ryanair be the Amazon of air travel? If the company’s executives have their say, the answer is a resounding “yes.” The cheapo European airline is taking steps to reach that goal with plans to launch an accommodation service for the destinations it flies in and out of.  [More]

Anti-Robocall “ROBOCOP Act” Gets New Life In Senate

Anti-Robocall “ROBOCOP Act” Gets New Life In Senate

Two months ago, Rep. Jackie Speier (CA) introduced the ROBOCOP Act, a bill that would compel phone service providers to finally make it easier for customers to block automated and prerecorded robocalls. With that bill sitting idly in committee — and executives like AT&T CEO Randall Stephenson incorrectly claiming they need permission to deploy robo-blockers — maybe it’s time for ROBOCOP 2: The Senate Version. [More]