Nobody really wants their pocket to explode or their purse to catch fire. That’s bad. So owners of defective Samsung Galaxy Note 7 phones, which have a manufacturing defect in the battery that can lead it to catch fire or explode, have been told to exchange theirs. That, however, is proving much easier on paper than in reality. [More]
If you really want more Comcast in your life, and you’re tired of all the options you already have for mobile phone service, well, Comcast’s CEO has some good news for you. Coming soon, the cable company America most loves to hate is cutting its own cord, and going wireless. [More]
On Tuesday morning, Wells Fargo CEO John Stumpf will face the Senate Banking Committee to answer questions about how the bank’s high-pressure sales goals led a number of employees to fraudulently open up millions of unauthorized accounts. In advance of that hearing, a group of former Wells employees shared their insider views on this scandal. [More]
Ask just about anyone in New York City what they think of Time Warner Cable and you’ll probably hear swear words that aren’t anatomically possible. The city hoped to improve things by opening up the market to competition from Verizon FiOS in 2008, but more than a year after an audit called out FiOS for apparently failing to live up to its obligation, the city says Verizon has defaulted on its agreement, meaning the company could face legal action. [More]
When a longtime retailer closes its doors, it can be a good thing for the area and for the local real estate market. Employees lose their jobs, and the remaining loyal shoppers lose their favorite store, but freeing up that real estate means that new and popular stores can renovate or tear down the buildings, replacing them with something that modern shoppers are interested in. [More]
Remember that major systems outage that hit Delta last month, prompting the airline to ground all flights worldwide? In addition to majorly ticking off customers who had their travel plans disrupted and grabbing the attention of lawmakers who have since demanded an explanation for these kinds of outages, Delta lost a whole lot of money. [More]
Uber or Lyft will soon be supporting their biggest rivals in the Old Bay State, thanks to a newly signed law regulating the ride-hailing industry. In all, Massachusetts will tack on a $.20/ride fee for these newer companies, with the revenue being divided up between the state, cities, and the taxi industry. [More]
More than a dozen states have laws that either prohibit counties and cities from operating their own broadband internet networks, selling service directly to consumers, or expanding their service behind a prescribed footprint. In 2015, the FCC voted to preempt two of these laws — in Tennessee and North Carolina — but this morning a federal appeals court says the FCC lacks the legal authority to do so. [More]
The last thing you would expect the former CEO of a major department store to do is deliver mobile phones to customers’ homes, but that’s exactly what a new company from former JCPenney CEO Ron Johnson is doing for AT&T. [More]
In recent years, the relationship between Verizon and its legacy, copper-wire, landline-using customers in New Jersey has gotten… well, let’s politely call it “contentious.” Residents of the Garden State and the descendant of Ma Bell have found themselves at odds over everything from pricing to fiber rollout to disintegrating connections. So when the state gave those customers a chance to come out and have their say, well, they said a lot.
Flood waters recently tore through Ellicott City, MD, forcing some businesses to close up shop. One store says Comcast tried to rub salt in this fresh wound by demanding it pay hundreds of dollars to cancel service it can no longer use. [More]
Apple revolutionized the music market with the iPod and iTunes, then made traditional cellphones and laptops a thing of the past with the iPhone, yet it’s lagging behind Sony, Dish — and soon AT&T/DirecTV — in introducing a cable-replacement live-TV streaming service. Not for lack of trying. In fact, a new report claims that Apple has been trying too hard and has repeatedly talked its way out of giving cord-cutters an Apple video option. [More]
It’s been clear for a few years now that our model of what “TV” actually means is changing. The rise of Netflix, joined later by Hulu and Amazon, made on-demand internet-based viewing a household standard. Then PlayStation Vue, Dish Sling, and other internet-based services and networks started coming online through 2015 and 2016, while cable bills kept climbing. And all that adds up to cord-cutting speeding up and running away with the industry.
A few years ago, Starbucks started a mini-chain of higher-end shops within their regular chain with fancier, “small-batch” coffees in an effort to compete with a new generation of coffee shops. This week, the company’s founder and CEO, Howard Schultz, announced that he’ll be stepping back from day-to-day management of the main business to think about the company’s overall strategy and concentrate on the high-end Reserve business. [More]
Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]
Chipotle Mexican Grill founder and co-CEO Steve Ells told investors, analytsts, and reporters in a conference call late yesterday that the company’s sales recovery “continued at a modest pace” over the last few months. Translation: as polls before this earnings release predicted, customers still aren’t coming back. Comparable store sales are still low, but the company is profitable again, and it has great hopes for its summer rewards program. [More]