Search results for: executive customer service

Netflix May Edit Its Content Specifically For Mobile Users

Netflix May Edit Its Content Specifically For Mobile Users

In order to stand out in the crowded field of on-demand streaming services, media companies know the more places they can get eyeballs on their content, the more successful they’ll be. And because viewers are often on the go, Netflix says it’s considering making separate cuts of its original programming optimized for watching on mobile devices. [More]

Sen. Al Franken

Congress Set Up For Showdown Over Consumers’ Ability To Sue Corporations

A subject that many Americans don’t even know about — until it’s too late for them to do anything — is now shaping up to be a battleground between lawmakers in both the House and Senate, where two very different sets of legislation will go head to head to determine whether or not companies can strip their customers of their constitutional right to file a lawsuit in court — and their First Amendment right to speak freely. [More]

Uber CEO Says He Has To “Grow Up” After Being Caught On Video Arguing With Driver

Uber CEO Says He Has To “Grow Up” After Being Caught On Video Arguing With Driver

You’ve probably heard by now how Uber CEO and co-founder Travis Kalanick was caught on video berating one of his own drivers after that driver complained that he had lost money because of the company’s fickle pricing and policy changes. Now Kalanick is doing damage control, telling employees and users that he needs “leadership help” after the incident. [More]

Justice Gustine

More Charter Customers Now Being Hit With Controversial ‘Broadcast TV’ Fee

As the recently merged Charter and Time Warner Cable finish combining their customer bases, some subscribers are getting their first look at controversial fees that significantly raise their cable bills without being counted as a rate hike. [More]

Alan Levine

Do Investment Advisors Have Your Best Interests In Mind? They Don’t Have To

The Department of Labor’s Fiduciary Duty Rule aims to protect families from conflicts of interest by requiring advisors to act in the best interest of customers. Sounds pretty common sense. But it’s now in jeopardy as President Donald Trump on Friday signed an executive order directing the Department to take the first step toward changing or eliminating the rule, before it even formally takes effect. [More]

Patrick Fagen

Congress Trying To Roll Back Consumer Protections For Prepaid Cards

Last fall, weeks before the election, the Consumer Financial Protection Bureau concluded a three-year process of trying to make prepaid cards less costly. Those new rules, which would improve transparency and curb runaway fees, are set to go into effect later this year, but not if lawmakers on Capitol Hill have their say.  [More]

Mr.TinDC

Comcast Says It Will Launch Wireless Service In “Middle Of The Year”

Comcast had a lot to brag about this morning when it unveiled its latest quarterly earnings: revenue is up; cord-cutting has stalled (for now); and the company’s share price is high enough for a split, doubling the number of shares to more than 4.7 billion. But the question on a number of investors’ lips today was “When is Comcast launching its wireless service?” [More]

Verizon And Charter Romance Heats Up; Could Merger Marriage Be On Horizon?

Verizon And Charter Romance Heats Up; Could Merger Marriage Be On Horizon?

Earlier this month, it was reported that Verizon has a thing for big cable companies that begin with the letter “C,” and that it really wants to make out under the bleachers with either Comcast or Charter. Now comes news that Big V has actually begun the courting process with the latter. [More]

Mike Mozart

Cox Expands Data Caps, Now Charges Overage Fees In 8 States

There’s been an air of inevitability around it for some time, but Cox customers around the country are finally getting the bad news for real: This week, the cable company has started telling millions more subscribers that they will be facing overage fees in the near future. [More]

Samsung

Samsung Investigation Reveals New Details About Note7 Battery Failures

Samsung says two different battery flaws were to blame for the fires that plagued its flagship Galaxy Note7 smartphone throughout the fall, leading to two separate recalls and, ultimately, the permanent withdrawal of the model from the market. The details are being released after an internal investigation, following weeks of speculation by reporters and analysts about what the company’s report would conclude. [More]

Will

Walmart Says It Will Add 10,000 Jobs, Open Dozens Of Stores This Year

A year after Walmart announced it would close 154 stores round the country, eliminating the jobs of about 10,000 employees, the big box retailer unveiled plans to open or relocate dozens of stores and hire more than 10,000 workers. [More]

Remaining Target Portrait Studios To Close Jan. 28

Remaining Target Portrait Studios To Close Jan. 28

If you’ve been meaning to have some pictures taken at your local Target Portrait Studio, hurry up: This week, the retailer announced to employees that the remaining studios will close at the end of this month. [More]

Airbnb Invests $13M In Restaurant Booking Service In Quest To Be One-Stop Travel Shop

Airbnb Invests $13M In Restaurant Booking Service In Quest To Be One-Stop Travel Shop

Not content to exist simply as an accommodations booking site, Airbnb is continuing its efforts to provide any service a traveler may need with a $13 million investment in a restaurant booking app called Resy. [More]

Brad.K

Our Picks From 2016: Editors’ Favorite Stories Of The Year

We write thousands of posts every year at Consumerist, and before we hit “publish,” we tell each of them that they’re our favorite. That’s a lie, though: when we look back, there are always posts that stand out. Whether it’s because of their real-world impact, important insights, important topics, or use of the phrase “Underwear Time,” we each have our favorites out of our work for the year. Each of our writers chose theirs along with some honorable mentions, and explained what made them love that post just a little more than the others. [More]

Josh J Street

Here’s A Huge List Of Holiday Movies You Can Stream Instead Of Talking To Your Family

The gifts have been opened, the whiskey has been added to the eggnog, and all you want i to stop talking to everyone who’s been getting on your nerves all day. Here’s to hoping you’ve got access to a streaming subscription service, and your father-in-law finally figured out where he put the piece of paper with the WiFi password on it. [More]

Steven Depolo

Pharmacists Will Hand Over Drug Combinations That Could Kill You About Half The Time

Most chain pharmacies want you to feel safe ordering from them, and so their ads tout the skill, expertise, and personal touch of their tools and personnel. They promise available pharmacists who have computers who alert them to danger, and who can then tell you things like, “Hey, you shouldn’t take these together; it will kill you” if there’s a problem. [More]