Search results for: executive customer service

m kasahara

Investment Advisors Will Be Required To Work In Your Best Interest, But Will Trump Administration Enforce Rule?

After a nearly four-month delay, the Trump administration has decided to allow the Department of Labor to move forward with a rule intended to stop investment advisors from pushing customers into products that primarily benefit the advisor. However, some question whether the administration will actually enforce this rule.  [More]

Silver Machine

Cablevision, Suddenlink Owner Altice May Join U.S. Cell Phone Market

With only four major U.S. wireless providers (and possibly three, if T-Mobile and Sprint merge), and a growing number of Americans whose primary connection to the world is through their phones, it makes sense that traditional cable operators are realizing they need to go mobile to reach cord-cutters and cord-nevers. Altice, the Dutch parent company of Cablevision and Suddenlink, is the latest cable biggie to say it may jump into the wireless fray stateside.
[More]

dooley

Verizon Could Launch New Streaming Video This Summer

Verizon’s rumored over-the-top streaming TV service — not to be confused with its nearly universally panned two-year-old Go90 product — could be available as soon as next month, executives for the company reportedly revealed Monday. [More]

Elliott Brown

Uber Fares Will Soon Be Based On How Much Uber Thinks You’re Willing To Pay

If you’ve ever hailed an Uber ride and thought afterward that you paid a lot less than you should have, those days may soon be over. The company’s latest change to its pricing model will offer you a rate that isn’t based purely on time and distance, but on what Uber’s computers think you’ll be willing to pay. [More]

18 Cable Companies Promise To Support Net Neutrality; None Will Guarantee You In Writing

18 Cable Companies Promise To Support Net Neutrality; None Will Guarantee You In Writing

Every time the net neutrality fight comes back around, we hear the same tired promise from the cable industry: We love net neutrality, we will promise you net neutrality, just don’t pass or enforce any laws that actually require us to do it. [More]

(Mike Mozart)

Walmart Lowering Grocery Prices To Prep For Battle With U.S. Newcomer Lidl

Walmart is already engaged in a price war with one Germany-based discount supermarket chain, Aldi, and now it has to prep for competition from a second low-cost German grocer, Lidl, which is set to open its first U.S. stores this summer. [More]

Coyoty

Massive Ransomware Attack Has Slowed, But Probably Isn’t Over Forever

Ransomware — malicious software that encrypts your computer until you pay up — is, sadly, not new, but a recent, massive global attack on computer networks has pushed ransomware into the spotlight. While security researchers have figured out how to slow the havoc down, another wave of attacks seems likely. [More]

Brett Neilson

Strip Club Claimed Dancers Were Therapists To Skirt $3.1M In State Taxes

It’s not uncommon for companies to try to finesse their way out of a hefty tax bill, but one Manhattan strip club tried a unique excuse when attempting to skirt $3.1 million in state taxes: Its dancers were providing therapy to customers, and not just entertainment. [More]

Will

6 Things We Learned About Walmart’s Love-Hate Relationship With Online Sales

Despite decades of being the biggest name in bricks-and-mortar retail, Walmart has yet to repeat that success online. The company recently went on an e-commerce buying spree — snapping up Jet.com, ModCloth, MooseJaw, ShoeBuy, and possibly Bonobos — but will that be enough to compete with Amazon? [More]

Verizon Is Now Flat-Out Lying About Efforts To Kill Net Neutrality

Verizon Is Now Flat-Out Lying About Efforts To Kill Net Neutrality

In a video that would be laughable if it weren’t so terrifying, a senior executive at Verizon repeatedly lies about the FCC’s recently launched efforts to gut its own “net neutrality” rules, about his company’s support of net neutrality, and what these rules actually do. [More]

Freaktography

21 Attorneys General Call Out Education Secretary DeVos For Removing Student Loan Protections

In response to the decision by Secretary of Education Betsy DeVos to roll back protections for student loan borrowers, a coalition of state attorneys general are accusing DeVos of failing America’s students. [More]

Cybersecurity Startup Used Unauthorized Hospital Data To Sell Others On Its Services

Cybersecurity Startup Used Unauthorized Hospital Data To Sell Others On Its Services

Companies that provide back-end online services often use live demonstrations to woo new clients or entice investors, but they often either run a simulation using dummy information or have permission to use an existing client’s operations. That apparently wasn’t the case for one multibillion-dollar cybersecurity startup, who reportedly spent years showing off unauthorized peeks into the network of one of their healthcare clients. [More]

InSapphoWeTrust

United CEO Says No One Will Be Fired Over Forced Removal Of Passenger

In the week since United Airlines made headlines when a ticketed passenger was aggressively hauled off his flight, the company has updated its crew travel policies to ensure passengers won’t get booted and compensated all travelers on the fateful fight. Now, the airline’s CEO says no employees will be fired over the incident. [More]

Ludovic Bertron

As Congress Preps To Scrap Prepaid Card Protections, Lawsuit Seeks Release Of Emails Between Lawmakers & Lobbyists

At some point in the coming weeks, Congress is set to consider a fast-tracked proposal that would nullify a slew of new protections for the millions of Americans who use prepaid debit cards. With the clock ticking down to that vote, a lawsuit is trying to compel the release of any communications about these rules between industry lobbyists, lawmakers, and federal regulators.  [More]

Uber Used ‘Hell’ To Track, Recruit Lyft Drivers, Report Claims

Uber Used ‘Hell’ To Track, Recruit Lyft Drivers, Report Claims

From “God view” to Greyball, Uber’s used all kinds of tracking software over the years to keep an eye on everyone who uses their apps. Now, there are reports that User was using yet another secret tool to horn in on the competition in some less-than-aboveboard ways. [More]

camknows

To Compete With Your Living Room, AMC Will Offer Full Meals At 400 Theaters

Theaters know that you can stay home and watch movies on your huge 4K TV from the comfort of your couch while eating whatever you want. To entice moviegoers to pay top-dollar to get this same experience, just surrounded by a few hundred other people, AMC is revamping hundreds of theaters to serve full-fledged meals. [More]

Chris Blakeley

The Internet Privacy Rule Is Dead, But Could Anyone Bring It Back?

The laws, rules, and regulations governing our world aren’t etched into mountains; they can be changed. That’s how we got new rules intended to protect our private information from being used and abused by internet service providers, and how we lost those very same rules just a few short months later. Could the pendulum swing back and restore these privacy guidelines? Not likely. [More]

Dan Domme

Food Industry Lobbyists Ask FDA To Delay Revised Nutrition Labels For Three Years

Three years after the federal government said it would overhaul Nutrition Facts labels for the first time in 20 years, a group of food industry executives and trade groups are asking the Food and Drug Administration to delay implementing those changes by three years. [More]