Search results for: executive customer service

Delta

Delta Enters Next Phase Of Testing Fingerprints As Boarding Passes

Back in May, Delta announced that it would test allowing a subgroup of passengers to access its Sky Club lounge at Reagan National Airport using only a fingerprint. That test was apparently successful, and now the airline will begin allowing that same group of passengers to actually board the aircraft using their fingerprint instead of a boarding pass. [More]

David Transier

Southwest Airlines Reducing Flights To Cuba

In light of the Trump administration’s decision to further restrict travel to Cuba, Southwest Airlines has decided to scale back the number of flights it offers to the island nation. [More]

.sanden.

Craft Brewers Want Off Beer Review Site After Learning AB InBev Is An Owner

Many craft brewers rely on word of mouth and good, honest reviews to reach new customers, but some beer makers are questioning whether an independent beer review website can remain untainted even after the world’s largest beer company buys an ownership stake. [More]

Consumer Reports

What Will Whole Foods Be Like After Amazon Takes Over?

Now that Jeff Bezos has ordered himself a few billion dollars’ worth of groceries with the purchase of Whole Foods, everyone is wondering what Amazon will do with the 465 stores it will soon own. [More]

Mike Mozart

JCPenney CEO: Postal Service Is Really Online Retailers’ Biggest Problem

As bricks-and-mortar retailers attempt to attract more customers and make more sales, they are increasingly courting online shoppers. But all of those two-day shipping services and other free shipping guarantees are putting pressure on delivery companies, and that could be a big problem, according to the top executive at JCPenney.  [More]

Rdog Xtreme

How Does Trump Cuba Policy Change Affect Travelers & Airlines?

Just a month after lawmakers introduced a bipartisan bill that would open up Cuba to tourist travel following the 2016 decision to end the all-out travel ban, the Trump administration has outlined a proposal that would restrict the small amount of tourist travel currently allowed, potentially throwing a wrench in airlines’ business in the country. [More]

Dyanna Hyde

Kroger Slashing Prices On Milk, Eggs To Keep Up In Heated Grocery War

With foreign newcomers like Lidl and Aldi landing on our shores, and online services like Amazon creeping onto an already crowded grocery battlefield, traditional grocers are willing to do whatever they can to keep customers coming back. At Kroger, that means slashing prices on popular staples like milk and eggs, in an effort to signal to customers that their stores have the best deals on the everyday items they need. [More]

Dan Domme

FDA Decides To Delay New Nutrition Labels Until Some Vague Point In The Future

Only weeks after food industry lobbyists asked the Food and Drug Administration to delay the starting date for revised Nutrition Facts labels, their wish has been granted. The FDA has announced it plans to kick this can down the road by extending these deadlines — possibly by as much as three years. [More]

Will

6 Key Allegations From The D.C. & Maryland Lawsuit Against President Trump

This morning, the attorneys general for both the state of Maryland and the District of Columbia filed a federal lawsuit against President Donald Trump, accusing him of violating the so-called “emoluments clauses” of the U.S. Constitution by continuing to own his various business hotel, restaurant, golf, and real estate ventures. But what are the exact allegations being brought in this case? [More]

redsox223

Have Loyalty Programs Made Airlines Complacent About Customer Service?

If you show your loyalty to an airline by continually flying that carrier (and maybe using their co-branded credit card), you might expect that this would result in better customer service. However, one top airline executive thinks the industry’s reliance on loyalty rewards programs are actually making customer service more impersonal. [More]

m kasahara

Investment Advisors Will Be Required To Work In Your Best Interest, But Will Trump Administration Enforce Rule?

After a nearly four-month delay, the Trump administration has decided to allow the Department of Labor to move forward with a rule intended to stop investment advisors from pushing customers into products that primarily benefit the advisor. However, some question whether the administration will actually enforce this rule.  [More]

Silver Machine

Cablevision, Suddenlink Owner Altice May Join U.S. Cell Phone Market

With only four major U.S. wireless providers (and possibly three, if T-Mobile and Sprint merge), and a growing number of Americans whose primary connection to the world is through their phones, it makes sense that traditional cable operators are realizing they need to go mobile to reach cord-cutters and cord-nevers. Altice, the Dutch parent company of Cablevision and Suddenlink, is the latest cable biggie to say it may jump into the wireless fray stateside.
[More]

dooley

Verizon Could Launch New Streaming Video This Summer

Verizon’s rumored over-the-top streaming TV service — not to be confused with its nearly universally panned two-year-old Go90 product — could be available as soon as next month, executives for the company reportedly revealed Monday. [More]

Elliott Brown

Uber Fares Will Soon Be Based On How Much Uber Thinks You’re Willing To Pay

If you’ve ever hailed an Uber ride and thought afterward that you paid a lot less than you should have, those days may soon be over. The company’s latest change to its pricing model will offer you a rate that isn’t based purely on time and distance, but on what Uber’s computers think you’ll be willing to pay. [More]

18 Cable Companies Promise To Support Net Neutrality; None Will Guarantee You In Writing

18 Cable Companies Promise To Support Net Neutrality; None Will Guarantee You In Writing

Every time the net neutrality fight comes back around, we hear the same tired promise from the cable industry: We love net neutrality, we will promise you net neutrality, just don’t pass or enforce any laws that actually require us to do it. [More]

(Mike Mozart)

Walmart Lowering Grocery Prices To Prep For Battle With U.S. Newcomer Lidl

Walmart is already engaged in a price war with one Germany-based discount supermarket chain, Aldi, and now it has to prep for competition from a second low-cost German grocer, Lidl, which is set to open its first U.S. stores this summer. [More]

Coyoty

Massive Ransomware Attack Has Slowed, But Probably Isn’t Over Forever

Ransomware — malicious software that encrypts your computer until you pay up — is, sadly, not new, but a recent, massive global attack on computer networks has pushed ransomware into the spotlight. While security researchers have figured out how to slow the havoc down, another wave of attacks seems likely. [More]

Brett Neilson

Strip Club Claimed Dancers Were Therapists To Skirt $3.1M In State Taxes

It’s not uncommon for companies to try to finesse their way out of a hefty tax bill, but one Manhattan strip club tried a unique excuse when attempting to skirt $3.1 million in state taxes: Its dancers were providing therapy to customers, and not just entertainment. [More]