One important decision by Samsung executives turned the Galaxy Note 7 from a big but manageable product defect to a brand-destroying disaster. Reports from all over the world were coming in of Galaxy Note 7 fires, along with pressure from mobile carriers and from customers to do something about it. Yet the company didn’t know exactly what was causing the batteries to explode. [More]
One of the easiest — and less messy — ways to decorate for any holiday is to slap a few plastic clings to your windows, and if those decorations happen to include lights, even better. Except, of course, if you bought some of those products from Target, as the retailer has recalled 127,000 Halloween-themed LED gel clings. [More]
One of the early victims of an exploding Samsung Galaxy Note 7 said that the company offered to cover his expenses, including damage to the hotel room he was staying in at the time his phone caught fire. Now that the phone has been officially recalled and Samsung is in crisis, customers report that Samsung hasn’t handled customers whose phones have actually caught fire very well. [More]
Even when a recall is heavily publicized, not all of the items are recovered and returned to the manufacturer. That may be the case with the Galaxy Note 7, a smartphone that has a small chance of suddenly exploding for reasons that even the manufacturer still doesn’t fully understand. So why don’t phone carriers just block the devices from their networks, or why doesn’t Samsung remotely brick the devices to force customers to stop using them? Turns out that’s a tricky legal and ethical issue. [More]
First, Samsung halted production on the non-recalled Galaxy Note 7, then all the wireless providers and Best Buy stop selling the phone. Now the U.S. Consumer Product Safety Commission is saying that folks who have one of these devices should power them down while the agency investigates new reports of exploding and overheating phones. [More]
More than a month after Samsung first halted production on the Samsung Galaxy Note 7 amid incidents of exploding and smoking batteries, a new report out South Korea claims that the electronics giant has once again stopped producing the phone following news that supposedly safe Note 7 devices might have a similar defect to the original. [More]
The maker of an infant bathtub will recall 86,000 of its products after receiving reports that 11 children were injured when the sling holding them in place unexpectedly detached. [More]
Earlier today, a Southwest Airlines flight from Louisville to Baltimore had to be evacuated after smoke and fire began to spew out of a Samsung Galaxy Note 7, one that was replaced and should not have had an overheating battery. Now, the U.S. Consumer Product Safety Commission has confirmed that it is looking into this incident. [More]
When you think of all the items that can recalled for being tainted by bacteria, “craft paint” is probably pretty low on that list. But if you’ve got some tempera paint sitting around the house or schoolroom for craft time, you’ll want to check to make sure it’s not included in a new, massive recall.
It’s against the law to sell any product that has been officially recalled by the U.S. Consumer Product Safety Commission, but back in 2014 Best Buy and its closeout stores were found selling electronics and furniture after they had been recalled. The retailer then allegedly continued selling additional recalled items well into 2015. Now, to close the book on these allegations, Best Buy has agreed to pay a $3.8 million penalty. [More]
Three months after IKEA and the Consumer Product Safety Commission took the unprecedented step in recalling 29 million top-heavy Malm and other models of dressers and chests linked to the deaths of six children, some consumers are reporting issues when it comes to receiving repair kits, returning the dressers, or receiving refunds. [More]
Some owners of Samsung top-loading washing machines say their appliances exploded while in normal use. Now, federal safety regulators have confirmed they are looking into the matter and are advising Samsung owners on the best way to avoid the potential problem.
Samsung U.S. President: Sorry About That Whole Exploding Note 7 Battery Thing; New Phones Coming 9/21
Yesterday, two weeks after halting all sales of the Galaxy Note 7 following reports of exploding and overheating batteries, Samsung and the U.S. Consumer Product Safety Commission finally made the recall official yesterday afternoon. Now, the head of Samsung’s U.S. division is standing outside your window with a boombox over his head, playing an apology tune in the hope that you won’t go running into the arms of Apple. [More]