Sure, Comcast has no problem throwing around hundreds of thousands of dollars to win support from lawmakers who are willing to regurgitate whatever David Cohen tells them to say, but the company also knows how to really win people over to its side — by providing them access to customer service that isn’t horrible. [More]
Bob Garfield, creator of ComcastMustDie.com, has declared victory. Comcast isn’t dead, but he says instead of being “a vast, greedy, blundering, tone-deaf corporate colossus,” it’s merely all of the above with the exception of tone-deaf. ComcastMustDie is one of the many online different outlets for customer rage that Comcast has tapped into to proactively respond to customer complaints. They still have a long way to go, but at least they’re listening. That is all Bob really wanted, it seems, as he’s moving on to a new project, CustomerCircus.net, that will solicit and broadcast consumer complaints against all kinds of companies. And yep, Comcast will still be one of them.
A woman who sent a sarcastic payment to the “Comcast Vampires” for “My Right Arm” is suing because she says Comcast employees posted a copy of her unredacted check on the internet. She says she was alerted to the security breach by a stranger from Colorado who received the check in an email that said: “This is too funny not to pass on. This is an actual payment we received via yesterdays mail.”
This video is a promotional spot for Comcastmustdie.com, your one-stop shop for bitching about the cable-provider. People who submit their complaints over there in the comments along with their account numbers have gotten them fixed.
BusinessWeek’s cover story from their March 3rd issue, “Consumer Vigilantes,” looks at last year’s wave of stories about consumers who took matters into their own hands, either by smashing up a Comcast office with a hammer, starting a “Comcast must die” blog, or sending EECBs to unsuspecting executives. “Frustrated by the usual fix-it options–obediently waiting on hold with Bangalore, gamely chatting online with a scripted robot–more consumers are rebelling against company-prescribed service channels,” BusinessWeek writes. What we can’t figure out is how they got those three guys to actually pose with those goofy masks on—sometimes it’s okay to say no to the photographer.
Want to get your Comcast issue resolved? Post it and your account number over ComcastMustDie.com. The guy who started the blog, journalist Bob Garfield, was interviewed on NPR’s On The Media yesterday and he said that everyone who has done so has gotten a followup call from Comcast to look into their problem. If you look at the people who commented on the post, “Has Comcast Gotten Back to You?” you’ll see a number several people saying the executive office reached out to them (Some people initially say Comcast didn’t respond, but then a few days later write again to say that Comcast had). So, if you’ve got an unresolved Comcast issue, it can’t hurt to give posting it and your account number over at ComcastMustDie a try.
Rumor is that when Good Morning America ran a piece about Mona Shaw, the cranky old lady who busted up a Comcast office with a hammer, Comcast subscribers in her home town suddenly found their ABC channel had gone black. [Comcast Must Die]
ComcastMustDie, a blog about how much Comcast sucks, is looking for someone to make a theme song for an upcoming podcast. They want it to be 90 seconds or less, contain instrumentals, vocals and it would be nice if they contained these suggested lyrics:
Cranky Advertising Age columnist Bob Garfield has channeled his Comcast loathing into a new blog endeavor, Comcastmustdie.com. Garfield figured why should he have all the fun lambasting Comcast on his blog? So he set up a new blog and invites you to give Comcast what’s for in the comments. Besides your complaint, he encourages you to include your customer number in your posts so Comcast can identify you (in case they decide to care).