Verizon Reportedly Interested In Buying Comcast Or Other Big Cable Company

Verizon Reportedly Interested In Buying Comcast Or Other Big Cable Company

AT&T has been on a buying spree in the last two years, first snatching up DirecTV and its more than 20 million customers, and now trying to acquire the massive Time Warner media empire. The company’s nemeses at Verizon apparently have acquisition envy, and are mulling over a purchase of a cable biggie like Comcast or Charter. [More]

Angry Customer Drives SUV Into T-Mobile Store, Keeps Destroying Stuff

Angry Customer Drives SUV Into T-Mobile Store, Keeps Destroying Stuff

While drive-thru customer service would be a delightful innovation in the mobile phone business, it is not yet available at T-Mobile stores. Even if it did exist, “drive-thru” doesn’t mean you actually drive through the store; a lesson that one angry T-Mo customer in Florida apparently forgot when trying to express her rage. [More]

Consumer Reports

FCC Chair: Networks Have “Incentive And Ability” To Disregard Consumers

Next week, Tom Wheeler will step down as Chairman of the Federal Communications Commission after three years, during which the FCC issued the 2015 Open Internet Order (aka Net Neutrality), making internet service providers and wireless companies more accountable. While the incoming Trump administration has not yet nominated Wheeler’s replacement, all indications are that the new-look FCC will seek to undo much of the current Commission’s work. This morning, Wheeler made his final argument against taking a sledgehammer to everything he’s accomplished. [More]

AT&T Thinks It Might Be Able To Avoid FCC Review Of Time Warner Merger

AT&T Thinks It Might Be Able To Avoid FCC Review Of Time Warner Merger

A merger of the nation’s largest pay-TV provider (and second-largest wireless service provider) and a major multimedia conglomerate with multiple cable channels might seem like a gimme for review by the Federal Communications Commission, but AT&T now thinks it may be able to avoid or minimize scrutiny from the agency in its efforts to acquire Time Warner. [More]

inajeep

Senators Question Comcast, Charter About “Broadcast TV” & “Regional Sports” Fees

The 115th Congress only just came into town and got properly sworn in and down to business on Tuesday, but returning members aren’t wasting any time picking their favorite projects back up. And so, only a few days into the new year, a pair of senators are turning on Charter and Comcast to ask what, exactly, those two think they’re doing with their pricing schemes. [More]

Comcast

Comcast Snaps Up Watchwith So It Can Tell You What’s Happening Inside Your Show

It doesn’t seem like much of a story, at first: a giant tech conglomerate has quietly acquired a smaller, newer company that does things kind of like what the big company already does. It’s basically the story of the entire 21st century world of tech in a nutshell. But with every new set of players comes a new set of concerns. [More]

Mike Mozart

AT&T To Start Using DirecTV Now To Test 5G Tech

The future is wireless. At least, so all the wireless companies say. Sure, running actual cables to houses and apartment buildings brought broadband this far, but the always-on, always-streaming future is just going to get more and more mobile. And so the current era of 4G LTE wireless connections will eventually give way to 5G, which promises to be faster, better, and stronger in every way. But before you can use 5G tech, first you have to make it, you know, work. [More]

The 50 Most-Read Consumerist Stories Of 2016

Karen Chappell

After what feels like a decade, 2016 is mercifully over, but before we can move forward into the brave new year it’s time to bring the recycling bin over toward our locker and purge the bulging Trapper Keeper we’ve been cramming stories into for the last 12 months. [More]

Kerry Lannert

Millions Of Charter Customers Could Start 2017 Without NBC Channels

Were you hoping to catch the big game on Sunday night between the Green Bay Packers and the Detroit Lions on NBC, a game that has major playoff implications? Or perhaps you wanted to settle down and tune in while some Real Housewives stars throw wine at each other on Bravo? If you’re one of 16 million or so Charter Spectrum customers, your plans might be foiled by a contract dispute between the cable company and NBCUniversal. [More]

Another Year That Shouldn’t Have Been: 64 Times Companies & Employees Embarrassed Themselves In 2016

Ron G

Just like last year (and, honestly, every year), 2016 was rife with stories about companies and their employees treating customers badly, going too far with bad jokes on social media, and then issuing semi-apologies while making claims about “taking it seriously,” or sometimes “very seriously.” [More]

30 Stories We Didn’t Expect To Write In 2016

Quinn Dombrowski

As a wise internet meme once said, some things are worth waiting for. Often, we end up waiting for them for so long, that when they finally do come to pass, we can’t help but be a bit shocked. And some things… Well, we never expected in the first place. [More]

JKehoe_Photos

If Cord-Cutters All Cut Cable, Where Do The Networks Go?

The so-called “golden age of TV” may only be just now dawning for viewers, completely inundated with high-quality shows on every screen we own, but it’s more of a turbulent era for the companies that make our shows. With “cable TV” still morphing into “on-demand content anywhere,” programmers and distribution companies are struggling to adapt — and the smallest content companies may be the ones most likely to collapse or sell out as cord-cutters continue changing their habits. [More]

Comcast Unable To Shut Down Lawsuit Over “Deceptive” Service Protection Plans & Fees

Matthew Keys

In August, Washington state sued Comcast, alleging that the cable giant had deceived hundreds of thousands of customers in the state about an add-on service intended to cover the cost of service calls. Comcast later sought to have the case dismissed, calling it a “profound mischaracterization” of the company’s business practices, but the court recently allowed the matter to move forward over Comcast’s objections. [More]

Sling TV

Dish’s New Device Merges Streaming Services With Over-The-Air TV

Millions of us have crossed the threshold where TV just comes from the internet now, and millions more are likely to follow in coming years. So it’s not really surprising that a traditional pay-TV company would be doubling down on selling access to its internet-delivered content… and its internet-connected delivery device. [More]

Consumer Reports

FCC Chair Tom Wheeler To Step Down When Trump Takes Office

FCC Chairman Tom Wheeler — the former frontman for both the cable and wireless industries who has recently pushed the Commission into new, controversial areas of regulation that clash with the apparent goals of the incoming Trump administration — has confirmed his plans to step down after the President-elect gets the keys to the Oval Office. [More]

Amish Hacker | YouTube

Comcast Apologizes For Tech Crew Whose Truck May Have Caused Multiple Accidents

Earlier today, we told you about the Comcast tech crew in Indiana that was recorded showing an apparent disregard for the many drivers who ran off the road or collided while trying to get around a Comcast repair truck parked in the street. Now, Comcast HQ is issuing an “our bad” and promising to use this latest PR debacle as a teachable situation for its employees to prevent future incidents. [More]

Amish Hacker | YouTube

UPDATED: Comcast Workers Don’t Seem To Care That Their Truck May Have Caused Half-Dozen Accidents

[This story has been updated with a statement from Comcast]
Perhaps the most-common complaint we hear about Comcast repair crews is their absence: just getting one to come can sometimes be a challenge. But when there is actually a repair crew in your neighborhood, you would expect them to, y’know, maybe care if their presence causes a half-dozen car accidents. And yet, video appears to show a Comcast crew in Indiana acting with indifference to the vehicular chaos apparently triggered by their presence. [More]

Comcast

Happy New Year, Comcast Customers: Your ‘Broadcast TV’ & ‘Regional Sports’ Fees Are Going Up 50%

The new year brings new things, and at this point it’s all but traditional for cable and satellite companies to announce customers will face higher charges in January than in the December before. But Comcast isn’t just increasing its bundle rates a few percentage points in 2017; it’s going to significantly increase how much all of its pay-TV customers pay for a pair of highly controversial fees. [More]