Search results for: arbitration

gjacobs228

Instacart To Pay $4.6M, Revise Service Amount Description To Resolve Class Action Lawsuit

Back in 2015, and again last year, Instacart shoppers took their growing ire over worker classification, as well as tip and service amount changes, a step farther by suing the grocery delivery startup claiming it broke state and federal labor laws, the company has agreed to settle the class-action suit for $4.6 million. [More]

Heidi Uusitorppa

Former Audible Customer Proposes Class Action For “Misleading” Expiring Credits

Amazon’s audiobook store/subscription service hybrid, Audible, charges its members a monthly fee, in return for which they get monthly credits. However, customers have learned that while they get to keep their purchased books after canceling a membership, they do not get to keep unused credits. One of them has filed a class action against Amazon over this structure, claiming that the credits are like gift cards. [More]

Sen. Al Franken

Congress Set Up For Showdown Over Consumers’ Ability To Sue Corporations

A subject that many Americans don’t even know about — until it’s too late for them to do anything — is now shaping up to be a battleground between lawmakers in both the House and Senate, where two very different sets of legislation will go head to head to determine whether or not companies can strip their customers of their constitutional right to file a lawsuit in court — and their First Amendment right to speak freely. [More]

JeepersMedia

5 Things We Learned About Sexual Harassment & Discrimination Claims Against Kay Jewelers, Jared

A year after Sterling Jewelers’ Kay Jewelers found itself on the receiving end of thousands of complaints from customers alleging the company swapped out their diamonds for fake ones, hundreds of employees are alleging they were victims of sexual harassment and discrimination at Kay and Jared the Galleria of Jewelry.  [More]

Uber Driver Claims Company Keeps More Money Than It’s Supposed To

Uber Driver Claims Company Keeps More Money Than It’s Supposed To

When you hail an Uber car, the driver of that vehicle is supposed to get a set percentage of the total fare you pay. However, one driver claims that Uber is breaking its agreement with drivers by basing their cut on an amount that is lower than what the passenger is charged. [More]

Leon Lee

Alibaba Says Companies Are Filing Fake Claims About Counterfeit Products

Five months ago, designer brands complained that Alibaba wasn’t doing enough to rid its site of counterfeiters. Now, the e-commerce megasite claims that it’s being victimized by fakes — not bogus products, but allegedly false complaints about vendors selling counterfeit products. [More]

Company Demands Thousands Of Dollars Over Negative Yelp Reviews, Despite Federal Law

Company Demands Thousands Of Dollars Over Negative Yelp Reviews, Despite Federal Law

In December, after an inexplicably long trip through the legislative process, President Obama signed the Consumer Review Fairness Act, making it illegal for companies to demand that consumers sign away their right to speak honestly. However, not everyone seems to have gotten this message. [More]

Kārlis Dambrāns

Appeals Court Says Samsung Can’t Use In-Box Warranty Booklet To Strip Customers Of Legal Rights

Last week, we used the example of a Stormtrooper Snuggie to show how easy it is for companies to take away customers’ constitutional rights with just a slip of paper placed inside the box. Now a federal appeals court has ruled that Samsung can’t use an in-the-box warranty booklet to derail a class-action lawsuit. [More]

Your New Stormtrooper Snuggie Comes With A Surprise: It Strips You Of Your Right To File A Lawsuit

Your New Stormtrooper Snuggie Comes With A Surprise: It Strips You Of Your Right To File A Lawsuit

Until the other day, Consumerist reader Jeff had completely forgotten about that cute Stormtrooper Snuggie someone gave him for Christmas. When he finally opened the box, there was the Star Wars-themed sleeved blanket, and a slip of paper giving him the bad news: He had, without doing a thing, given up his right to sue the Snuggie’s manufacturer. [More]

Adam Fagen

Did You Get A Gadget For Christmas? It’s Time To Opt Out Of Mandatory Arbitration!

Did you receive any fun gadgets as holiday gifts? If so, it’s time to check read over that user agreement most people usually ignore to see if you have signed away your legal rights, or if you still have a chance to protect your right to a day in court. [More]

Bank Overdraft Policies Have Improved, But Not Enough To Protect Most Consumers

Bank Overdraft Policies Have Improved, But Not Enough To Protect Most Consumers

Over the years, banks across the country have modified their policies regarding overdraft fees to comply with federal regulations — including requiring consumers to opt-in to the costly protection. Despite this, account holders spend nearly $32 billion each year on the fees. And according to a new report, that likely won’t end anytime soon, as most large U.S. banks continue to charge high, sometimes exorbitant overdraft fees.  [More]

House ‘Freedom Caucus’ Asks Trump To Undo 232 Rules On Net Neutrality, Tobacco, Nursing Homes & Ceiling Fans

House ‘Freedom Caucus’ Asks Trump To Undo 232 Rules On Net Neutrality, Tobacco, Nursing Homes & Ceiling Fans

What’s on your wish list this holiday season? For the few dozen members of the House of Representatives Freedom Caucus, the hope to see President-elect Donald Trump undo or revise more than 200 federal rules involving everything from tobacco to food labels to ceiling fans to your constitutional right to bring a lawsuit against your credit card company. [More]

Comcast

Happy New Year, Comcast Customers: Your ‘Broadcast TV’ & ‘Regional Sports’ Fees Are Going Up 50%

The new year brings new things, and at this point it’s all but traditional for cable and satellite companies to announce customers will face higher charges in January than in the December before. But Comcast isn’t just increasing its bundle rates a few percentage points in 2017; it’s going to significantly increase how much all of its pay-TV customers pay for a pair of highly controversial fees. [More]

“Security As An Afterthought:” 3 Frightening Privacy Claims From Former Uber Staffers

“Security As An Afterthought:” 3 Frightening Privacy Claims From Former Uber Staffers

Even if you’re a fan of Uber’s service, it’s often difficult to not take issue with the company’s short history of: disregarding taxi regulations, having questionable screening procedures for drivers, taking a casual approach to customer privacy, and forbidding both its employees and users from bringing lawsuits. Now, several former Uber security staffers are pulling back the veil on what they see as problems at the hugely popular ridesharing service. [More]