Wellness is a higher-end brand of dog and cat food that’s now even carried at Petsmart. After discovering that some flavors didn’t contain enough thiamine (Vitamin B1), an absolutely essential nutrient for cats, the company announced a voluntary recall of all canned cat food manufactured between certain dates.
Beware any service that’s sold to you with the promise that you can “cancel at any time.” Brian claims that he was misled into buying a $29/month “wellness plan” for his dog. He was told that he could cancel the plan after the first year with no early termination fee. That’s apparently not what the actual contract says, and now he’s stuck paying either a fee, or for another year of the plan.
Maybe those smiles on Costco employees’ faces aren’t fake. According to an employer satisfaction survey, Costco is the retailer with the happiest employees.
Justin’s dog Desmond — pictured here –owed him $6 after he went a little wild during a Petsmart grooming session, spurring the staff to sic a difficult dog fee on him. To Justin, the charge gave him a shock collar-level jolt.
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If a coupon says that it expires on July 4th, most people assume this means that you can use it on July 4th. Not so, in Petsmart’s universe. In their coupon vortex, July 4 ends at 6:00 AM on July 4th. Which is a little weird for an online coupon, but completely insane for a printable in-store coupon when no Petsmart store opens until several hours later.
Katie bought a pair of guinea pigs from a Bay Area Petsmart and noticed one was having sneezing fits. She took the furballs into a vet, who recommended taking them back to the store, which could get them treatment for upper respiratory system treatment. The company refunded her money and told her it would keep her posted on how the pets were doing.
Jack is an animal lover and a mechanic. He writes that when he went to fix a habitat door at a local Petsmart store, he found a dead parakeet trapped inside a hollow part of the door. It wasn’t the dead bird that bothered him the most, though: it was the manager’s total lack of concern about the situation. He was upset enough to e-mail Consumerist. (Warning: post contains non-graphic dead pet photo.)
When visiting a pet store that allows leashed pets to visit, is it unreasonable to keep an eye out for dog poop? Inside the store? The Virginian-Pilot reports that a man is suing Petsmart in federal court after slipping and falling on a pile of feces in a Norfolk, Va. store. He alleges that the fall exacerbated his existing back injury and knocked out four of his false teeth.
An anonymous would-be cat rescuer who is part of an effort to save the stray cat pictured here said a Benihana manager at an Arizona mall threw her off the premises when she tried to rescue the kitty.