Search results for: dell hell

Dell Kicks It Old-School, Makes Me Place Orders With An Actual Person

Dell Kicks It Old-School, Makes Me Place Orders With An Actual Person

Reader E. has encountered an interesting problem with Dell. I always thought that the point of purchasing a computer online was that you could place the order yourself, with a printed confirmation page and the ability to check all of the numbers carefully before hitting the “submit” button. In E’s experience, though, Dell representatives insist on taking your order directly over web chat or over the phone. This isn’t necessarily a problem, but it became one when she was quoted one price over web chat and charged a different one, and had no evidence of this because Dell redacts numbers from chat transcripts.

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Computer That Touches Itself Comes Back From Dell In Worse Shape, Michael Dell Swoops In

Computer That Touches Itself Comes Back From Dell In Worse Shape, Michael Dell Swoops In

Remember Travis, the college-bound student whose touchscreen Dell laptop keeps moving the mouse pointer around on the screen, among other problems? When we last heard from him a week ago, he was waiting for the computer to return to him from Dell’s repair depot after two in-home tech visits, and he hoped the problems would be fixed. They weren’t. All Dell did was replace the wireless card. So he turned to the advice we gave in the post, and wrote to Michael Dell. This got him a new laptop for his trouble.

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Relegated To Alienware's Own Dell Hell

Relegated To Alienware's Own Dell Hell

There are many circles of Dell Hell. The difference between Dell Hell and Dante’s version of hell, though, is that Dante imagined sinners consigned to different levels of hell according to what they had done wrong in their lives. Your fate in Dell Hell is assigned pretty much at random, according to which model of computer you own, which technical support representatives you happen to encounter, and pure good or bad luck. Apparently, Dan’s first sin was buying an Alienware computer less than a year ago. His second sin, apparently, was having technical problems slightly out of the ordinary.

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Laptop Owner Stuck In Dell Hell While Waiting For Refund

Laptop Owner Stuck In Dell Hell While Waiting For Refund

If you’re a regular reader of Consumerist, you are probably aware that Dell Hell is usually reserved for Dell customers who are trying to get their hardware fixed or replaced. But here’s the tale of a man who has spent months just waiting for a refund from the company.

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Your Computer Was Built In 2007 And That's All There Is To It

Your Computer Was Built In 2007 And That's All There Is To It

Max was trying to be all “yay, local business!” and bought his notebook computer less than a year ago from a local independent retailer. This computer wasn’t built by that local store, though. It came from Gateway. According to Gateway’s records, they don’t even have parts for it anymore, since it had been manufactured in 2007 or 2009. Even though it came new in the box with Windows 7 installed. Remember, that operating system that wasn’t released until 2009. According to Gateway, Max’s computer is so positively ancient that Gateway doesn’t even keep the parts for it around anymore. The computer that he bought new–or so he thought–less than a year ago.

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Dell Tech Support Manager: 'Sell Your Computer, Buy Something Not Made By Dell'

Dell Tech Support Manager: 'Sell Your Computer, Buy Something Not Made By Dell'

Andrew had a beautiful and relatively modest dream as a teen. He wanted to own an Alienware gaming computer. When he became an adult, he was able to achieve that dream by purchasing a M14x laptop. There was no happy ending for the man and his computer, though. It has needed to be sent back to Dell five times already. He bought it in August. Of 2011. He hasn’t even owned it for a whole year yet.

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Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions

Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions

While it turned out that monologuist Mike Daisey made up a bunch of stuff about working conditions at Foxconn, that doesn’t mean that things there are all sunshine and roses. A recent labor audit found the giant Chinese manufacturer has working conditions that need a whole heck of a lot of improvement.

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Dell Sends Technician To Your Office To Break Your Laptop

Dell Sends Technician To Your Office To Break Your Laptop

Experienced customer service wranglers will tell you that if you’re going to buy products from Dell, buy them as a small business owner, since they get better customer support. I’d hate to see what kind of support reader Benjamin would be getting for his Vostro notebook computer if he weren’t a small business owner, then.

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Alienware Sells Marine $6,000 Paperweight, Shrugs

Alienware Sells Marine $6,000 Paperweight, Shrugs

The Alienware Aurora ALX is a pricey, awesome gaming computer that sort of looks like a blue Cylon. Except in Drew’s home, it looks more like a giant $6,000 paperweight. No matter how many extra parts Alienware/Dell try to sell him to fix the problem, the glorious beast still won’t work. Drew is a Marine, and he, his family, and his computer are now stationed in Okinawa, Japan. That means transferring the warranty to Dell Japan if he wants to keep trying to get the damn thing to work. What’s Japanese for “lemon law”?

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Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call

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Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case.

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Man Skips Around Dell Hell And Gets Free Repair

Man Skips Around Dell Hell And Gets Free Repair

One of our reader’s Dell laptop had a defective NVIDIA chip and wouldn’t you know it, it was out of warranty and he had missed the window for getting it replaced as provided by a class action lawsuit by a month. It was dying for exactly the same reasons as defined in the lawsuit, but he just barely didn’t make the deadline. He didn’t let that stop him.

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Say Hello To Your Worst Company In America Elite 8!

Say Hello To Your Worst Company In America Elite 8!

Two rounds of WCIA bloodshed are in the book and the beaten bodies of 24 multi-billion dollar companies are being hauled off to be burned on a pyre. But for those businesses left standing — let’s call them the Elite 8 — the parade of pain marches on.

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Worst Company In America Round One: Sony Vs. Dell

Worst Company In America Round One: Sony Vs. Dell

Here’s an interesting bout featuring not one, but two crippled combatants. One hobbled by shoddy electronics and the other shackled by leaden copyright protection software.

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  • Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me

    Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me

    David’s Alienware laptop has a defective hinge design, and he’s already had the problematic part fixed twice. While Dell has promised a fix for the defect in the near future, David’s warranty has expired and his computer is close to breaking again. He needs help from Dell that no one is interested in providing.

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    Letter To Michael Dell Frees College Student From Dell Hell

    Letter To Michael Dell Frees College Student From Dell Hell

    At the end of last semester, Alex experienced one of the great college student nightmares of our time: his Dell laptop fried itself shortly after the warranty expired. While he Fortunately, he had a few things going for him: his father had originally purchased the computer on a credit card (American Express) that extended his warranty protection, and Alex knew enough to research the specific problem. AmEx’s repair offer didn’t satisfy Alex, so he summarized the situation in a letter to Dell founder and CEO Michael Dell.

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    EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged

    EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged

    Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were Fabergé eggs. So he launched his campaign on HP upper management…

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