Believe us when we say, we have read some pretty nasty replies to customer complaints. But this latest example of a manager responding to a shopper’s unsatisfactory experience, at a store called GASP in Australia, wins the Consumerist “You Are Deluded And Soulless” award.
A bartender at a Houston-area restaurant is without a job today because he apparently thought it was giggle-worthy to leave a “Happy Sep” message — complete with cartoon plane about to hit the Twin Towers — on the to-go container of a Muslim customer.
Last week, a pregnant woman in Illinois complained to a Wendy’s staffer about being served a cold burger. Little did she know that such a minor issue would lead to her being chased down in the parking lot.
Here’s a tip for everyone, but especially those in the food service field: Even if you’re pretty certain that a female customer is pregnant, you might want to not mention it, lest you end up stiffed on a tip and the recipient of an angry note.
It seemed to a California woman that spending a few hundred extra bucks on an extended warranty for her Sears washing machine was a good investment. And with a newborn in the house, the ability to summon a repairman with a phone call for no out-of-pocket cost. That’s true: assuming they show up and actually repair the appliance. Local Sears employees instead dismantled the machine, ordered parts, and then proceeded to stand her up four times, leaving the family without a working washer for seven weeks.
Some people, and companies, just don’t take a hint. Sirius has been calling Matthew two and three times a day trying to get him to resubscribe. No matter how many times he tells them no, they still keep coming around, trying to win him back. Ok, that’s not so much a problem with taking a hint as serious stalker behavior.
A Ryanair passenger’s family is angry with the airline because they say their father had a heart attack on the airplane and all the crew gave him was a sandwich. They also made him pay for the sandwich.
It’s completely understandable that you might lose power following a massive storm. It’s even understandable that you might be without power for several days while the power company repairs damaged lines. What doesn’t make sense is when you have no electricity because the power company is convinced that you have no idea what you’re talking about.
Terry is a graduate student, and doesn’t really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an “in-home” warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an “angry person with a phone number.” Maybe he wouldn’t be so angry if he had a working computer.
Legally, service animals are allowed in any place that their humans are: stores, restaurants, buses, and, yes, taxis. Yet a Colorado taxi driver has been suspended from work and fined by the state after refusing to let a blind woman bring her dog inside his taxi, claiming allergies. He demanded that the dog ride in the trunk. The woman, late for an appointment, acquiesced… then complained, taking her story to the media to publicize service animals’ rights.
We’ve all been there: Waiting in line — or on the phone line — just to speak to someone about your customer service issue. And if you ever do get to speak to a CSR, the service is lacking. But how many of us actually throw our hands up and walk out of the store or slam the phone down in frustration?
If you plan on calling Comcast customer service, make sure it’s not within minutes of closing time for Kabletown operators because they won’t stick around to hear you complain about their awful service.
After tornadoes swept through Alabama last month, killing hundreds of people and ravaging homes, cable company Charter Communications showed its priorities by asking victims to look around for their cable boxes so they could return them, lest they face hefty fines. The cable company later changed course and decided to credit victims for lost or damaged equipment.
How far does a business need to go before you not only make the oft-spoken declaration that you’ll never shop/eat/order from there again, but that you actually follow through and take away your business permanently?
Reader Anthony L. isn’t too happy with Sears, and has one less vacation day to boot. He wrote in with a story of woe, after Sears canceled their appointment to service his washing machine but failed to inform him they wouldn’t be showing up.
Fed up with being stiffed on tips by foreigners, a restaurant in Hawaii has added on a mandatory 15% gratuity for customers who don’t speak English.
Brian said last year a Sirius XM representative assured him his subscription wouldn’t automatically renew, but he found out recently that his account did auto-renew and he owes for the past year. The company won’t refund him and simply points out that its terms and conditions revealed his account would auto-renew.
Bruin likes XM satellite radio. Well, the service. Not the customer service. The confusion and incompetence that he encountered while trying to simply get the account permissions stream radio programs online was stunning. He lost his service, was charged an erroneous $480, and put him on endless holds. Until that one magical representative showed up who fixed everything and helped XM keep Bruin as a customer.