Keith has had the same bank account for eight years, but during that time “his” bank has been four different banks thanks to mergers. Ameribank became First Union, which became Wachovia, which in turn was gobbled by Wells Fargo. That’s just how the history of American banking has worked: what’s the big deal? For the first time in all of these mergers, additional fees will be imposed on Keith’s account. He wants to keep things the way they’ve been for the last eight years, and Wells Fargo wants to move on. Well, it wants to move on to taking more money out of Keith’s wallet.
We’ve written some incredibly sad stories about homeowners trapped in the mortgage meltdown maze, and this one certainly ranks up there among the most depressing. Not just because a man is dead, but because it could have all been prevented more than three years ago.
Five years after a NJ man thought he’d closed his former business’s two lines of at Wachovia, he was hit with one heck of a surprise by the bank’s new owner Wells Fargo: He had somehow racked up more than $1,500 on one of those accounts, without ever having received a statement.
Craig’s Wells Fargo debit card was flagged for fraud because he was trying to buy a speaker at a high-traffic Apple Store. A merchant he made a recent purchase from has been hacked, and he will receive a new debit card soon. He’s finally receiving an “upgraded” Wells Fargo card for his former Wachovia account, even though the account changed over more than a year ago.
Each of these stories has been told to Craig on separate interactions with Wells Fargo. The problem is, he doesn’t know which one is true. And neither does anyone at Wells Fargo, apparently.
Need another reason to make the move to paperless bank statements? How about the fact that one of the nation’s biggest banks managed to send thousands of its customers’ statements to the wrong people?
Nearly three years later, Wells Fargo is still feeling the stomach ache from its decision to gobble up the expired scraps of Wachovia. It was revealed today that the Fargo folks have agreed to shell out $590 million to settle the class-action lawsuit over Wachovia’s “Pick-a-Pay” loans.
When Wells Fargo and Wachovia got married, it was bad news for this divorced couple. Merging the two bank’s databases resulted in the husband getting bills and statements for his ex-wife. After trying to fix it and deal with some Wells Fargo customer service reps who clearly needed counseling, the man is ready to break it off with his bank too.
In February, law school grad and Consumerist reader Stephanie applied for a $5,000 loan to cover the cost of her bar exam and related review course. Should have been no big thing, considering that she’s been an account-holder at Wachovia, which Wells Fargo scooped up after it failed a few years back. Alas, it turned into a nightmare. But after several weeks of dead ends, one well-composed Executive E-mail Carpet Bomb to Wells Fargo got the mess cleared up.
Tom is angry at Wells Fargo, because they’re borrowing $377.09 from him without his permission. When Wells Fargo purchased Wachovia a few years ago, Tom’s car loan came along with it. Every month, the bank would draft a payment of $384.43 from Tom’s account. His last payment was due in March, and it was only $6.34, but Wells Fargo just went ahead and took the entire $384.43 out of habit.
If you got a “Pick-a-Payment” mortgage from Wachovia between Aug 1 2003 and Dec 31 2008, you might be up for claiming some cash in a $50 million settlement.
The first reaction to your bank instituting new fees on your “free checking” account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don’t be afraid, fee-haters, there are ways around extra charges to your account.
Looks like banks are really bad at more than just home foreclosures. A woman in Tacoma, WA, was left car-less after Wells Fargo had her vehicle repossessed, even though she owned her car outright.
What do you do when you have tried every possible tactic you can think of to resolve a situation, and you can still make no progress? Michael, a 20-year Wachovia customer, now finds himself in just this situation with the bank. No one at Wachovia has the power to straighten out his customer service nightmare that began when someone forged a check on his account back in June.
Wells Fargo has reached a nearly $800 million settlement with Attorneys General in eight states where the company — more precisely, Wachovia, which was acquired by Wells Fargo after it failed — was under investigation for allegedly deceiving some borrowers into taking out loans they could never pay back.
A couple thought they were snagging a $97,606 foreclosure fixer upper at a courthouse sale, only to find out months later they had actually bought its worthless second mortgage. The original was in arrears, and now the house would be sold at another courthouse auction.
A Consumerist reader wrote into us today to tell us how he ended up with $132 in overdraft fees, not because he went on a spending spree and didn’t manage his finances correctly, but because his eager beaver roommate went ahead and deposited his post-dated rent check almost a full week early.