I don’t know what health insurer Wellpoint’s problem is but it seems, judging from the stories our readers keep sending in, that lately you have to email the CEO to get simple account problems fixed. What’s going on in your call centers, Wellpoint? Maybe all the workers have rebelled and decided the best way to promote health care reform is to get all your customers to hate you. Zach was able to get his deductible rolled over, but only after he emailed the very top of the Wellpoint power pyramid, Angela Braly. Here’s his story:
If you have a Logitech customer service issue, warranty repair request or otherwise just need to kick your issue to the top because regular customer service isn’t doing it for you, here is a gal to contact:
Got a longstanding PG&E customer service issue that’s getting you down because no one at regular customer service will fix it? Escalate to the top with these executive email addresses and phone numbers:
Your laptop is a craptop, the hold music won’t stop and the call center won’t talk, so you’re looking for a guy at the Toshiba top to get you back on top. Guy Lugo is that guy:
A Verizon Wireless insider tells us that the best way to get white glove customer service treatment is to target the president for your Verizon region. Here’s how: [More]
Got a Super 8 customer service issue they’re not being so super about, and regular customer service leaves you with a dull metallic taste in your mouth? Try one of these escalated points of contact.
Here is another arrow in the quiver for your quest to resolve an impossible Verizon Wireless issue if normal avenues have failed, the a numba for a fella in Verizon Wireless Executive Relations:
Got a Verizon complaint wireless complaint that’s not getting anywhere? Live in the Northeast? Monica is your gal.
Fredrick Smith- CEO
Carmine Echols – Executive Assistant to CEO
942 South Shady Grove Rd.
Memphis, TN 38120
Here is a fun-pack of executive escalation contact info you can use if you’re trying to get Chase to modify your mortgage. With the bureaucracy and indifference staring you down, you’ll need every vector you can get your hands on.
We have a lot of executive customer service contact information for Chase credit cards, but not as much for Chase bank. That’s all about to change, my friends. Here’s someone you can turn to if you have problems with the banking side of Chase. Remember, only pester executive customer service contacts once you’ve exhausted all other options.
Are you struggling with a problem with TiVo that regular customer service can’t solve? Send your complaint to the office of President and CEO Tom Rogers at firstname.lastname@example.org, and you’ll hear back from someone in the Executive Relations department. (Thanks to reader IndyJaws for the info!)
Here is some Countrywide executive customer service info. Even though Bank of America acquired Countrywide, some of this contact info is still valid. Former Countrywide customers who experiencing post-integration account difficulties have reported success using it.
While submitting his busted Xbox 360 for repair, Ben stumbled upon a valuable piece of info for those whose have suffered multiple system breakdowns: A special phone number that expedites the shipping your refurbished replacement console, provided you have your reference number and the extension of a CSR who helped you with your problem when you called 1-800-4MY-XBOX. We first reported the secret number (1-888-236-0927) two years ago.
We’ve said it before and we’ll say it again: A well-executed Executive E-Mail Carpet Bomb is your best bet when you’ve exhausted all the regular customer service avenues. In this latest example, Serena tells Consumerist how, after weeks of phone calls, missed appointments and general hair-pulling and screaming at walls, she employed a strongly worded EECB that had Verizon out to fix her Internet connection the next day.