With an eye toward drawing big-spending business travelers, United Air Lines plans to rebrand and redesign its business class on international flights. Called “Polaris,” the new branding replaces seats with an “onboard suite” that gives each passenger aisle access and walls to isolate them from other passengers. They call the configuration “sleep-focused.” The Polaris brand will also go on lounges in eight major airports around the world. [More]
Denise made a very understandable and common mistake: she stashed her iPad in the seat-back pouch in front of her during a United flight, and didn’t realize it until later. She ran the always handy “Find my iPad” app, and found that the iPad was in the hands of United staff at George Bush airport in Houston. The problem: she lives in Ohio, and no one at United was interested in helping her. [More]
The good news for airlines — fuel prices are down for once. But while that’s all well and great, that doesn’t mean consumers are going to have those savings passed down by way of cheaper air fares. Instead, many of the major airlines have recently raised their base fares by a few dollars across the board, according to a new report. Just in time for the holidays, of course. [More]
When you’re flying internationally, you should be sure to leave plenty of time until your flight when you arrive at the airport, especially if you plan to check bags. Let’s say three hours if you’re flying out of a sprawling air metropolis like New York City’s JFK airport. These limits apply even if you are famous. Yes, even if you’re one of the Black Eyed Peas. [More]
Passengers on an International flight from Dulles International Airport to Beijing were caught up in the middle of a custody battle turned potential kidnapping situation last night, when the FBI ordered the United Airlines flight to to turn back because a kidnapping suspect was on board with her child. [More]
A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear that the person who sent the letter had forgotten to use (CUSTOMER RELATIONS MANAGEMENT SOFTWARE) to fill in the blanks, resulting in a Mad Libs apology of sorts. Naturally, the recipient posted it to (POPULAR SOCIAL MEDIA SITE). [More]
There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]
Let’s get the public service announcement out of the way: if you’re taking care of someone who is very young or very old and uses diapers, there are many ways to dispose of them. Flushing them down the toilet should not be on your list of options. Allegedly, a United Airlines flight from Phoenix to Cleveland was delayed, then canceled because a passenger did just that. [More]
Look, it’s not United Airlines’ problem. Yes, they canceled the second leg of Neil’s wife’s flight, the part that was to bring her from Newark to Rochester, N.Y. They put her on a plane from Newark to Rochester. I mean, yeah, the plane didn’t take off until 10 P.M. and arrived too late for her to get a rental car or for anyone she knew to pick her up. Isn’t flying her to Newark enough? [More]
UPDATE: Not one to be late to the party, U.S. Airways has proved it’s a joiner by also increasing its flight change fee to $200. The change appeared on the site just today. Oof. This doesn’t look good, folks.
It’s incredibly convenient to carry your airline boarding passes on your smartphone. They save paper, save the airline money, and save really absentminded people from misplacing their tickets. The problem, though, is that using them means that Ralph loses out on a lot of frequent flyer miles that United Airlines owes him. He doesn’t have any boarding passes to show and prove that he traveled when he said he did, and evidently United doesn’t keep track of that kind of thing.
Every year the airlines seem to go through the same little fare-hiking dance, multiple times and with varying results. This time it’s United Airlines, which is trying to raise prices on domestic routes ranging from $4 to $20 roundtrip. The only fly in its pricing ointment is that it doesn’t look like the other airlines are going to follow suit. [More]
So you say you want to fly a million miles in one year? Easy-peasy lemon squeezy! Just hop on about 400 flights to far-flung destinations and you can match the feat of a Chicago man who’s clocked in a million miles on United Airlines in just a single year. If you’re flying for business and have already racked up 13 million miles and earned tons of airline rewards, that’ll make things easier. [More]