We had a hunch this would happen when Time Warner Cable unceremoniously gave customers two-weeks notice that they would soon be paying a monthly modem rental fee for equipment that was already installed — the cable company is now a defendant in two identical lawsuits filed earlier today. [More]
People want free stuff. Cable companies need new customers. Best Buy really, really needs shoppers to set foot in its stores. These three facts have all resulted in a promotion that has TWC offering up free Xbox 360s to new customers who sign up for its Triple Play package while visiting Best Buy. [More]
Lenora isn’t a regular reader of this site, but somehow stumbled across it while trying to sort out a problem with Time Warner Cable. Her service had been shut off after she and her husband spent five months with no income. We were able to help her by providing an executive customer service contact at the company where she could send an e-mail, then call the president’s office directly. She made her case and provided proof to someone with power, and her service was back on later that day.
The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map.
Consumerist reader Thomas has been an AT&T U-Verse customer for about four years and says that whenever there has been a problem, the service techs have been prompt and friendly. But then he decided to make the mistake of moving to a new house only a few miles away, and now he’s trapped in the customer service Death Star.
As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes.
It seems like it’s been oh, about eight months since Verizon Wireless announced its proposal to buy billions of dollars worth of wireless spectrum from cable companies who aren’t using it anyway. At first glance, it seems like a not-horrible idea, as Verizon Wireless doesn’t compete directly with the likes of Comcast and Time Warner Cable. But with regulators nearing a decision on the deal, several high-profile folks have come forward to voice their concerns about how Verizon might be sacrificing the growth of its FiOS business in favor of its wireless network.
Time Warner Cable Keeps Calling Me At 5:30 A.M. Because It Has No Idea How To Read A Mailing Address
More and more of us are going wireless-only when it comes to personal phones. Which means that the cellphone number you had in New York will follow you to Texas, or Montana or anywhere else in the country. Apparently the folks at Time Warner Cable haven’t quite absorbed this idea since they continue to call a customer at 5:30 a.m. because he still has an East Coast area code.
Morgan would have appreciated it if Time Warner Cable had told him that moving to a different address would give him a different account number. He really would have appreciated it if they had told him his before he moved. And he really, really would have appreciated learning this information before sending six months’ worth of payments into a black hole via auto bill pay. Now his service has been disconnected, and he has to pay a $100 disconnection fee along with paying all of his bills since June over again. Then he might get all of that money he sent to the wrong place back.
Here’s what Matthew learned from his experience with Time Warner Cable: if you’re told not to return a piece of equipment that your cable company or ISP has issued you, don’t believe a word that they say. He was told that he didn’t need to return an aged cable modem, so he didn’t. TWC rewarded him with a collection notice and a huge hit to his credit score. How did he fix the problem so he could take out a loan and buy a house? The executive e-mail carpet bomb, of course.
Taylor’s parents can get service from Time Warner Cable. Or maybe they can’t. Or maybe they can. Just calling up TWC the old-fashioned way eventually got her a response that it would cost $3,000 to extend the lines 500 feet to her parents’ house. Unfortunate, so she looked into other options…until typing in her parents’ address on a Time Warner ad, installing Time Warner Cable would be possible for $2,960.00 less than quoted. But a web form is one thing, and dealing with actual techs is another. No one at TWC seems to have any idea what Taylor should do now.
Instead of a cable company-provided DVR, Leon uses a TiVo. It gives him greater flexibility, since he can transfer programs to his backup hard drives to free up space, then transfer the programs back when he is woefully short on entertainment. Only the cable networks and Time Warner Cable don’t want us to be able to do this. Where Leon lives, every program that’s not on one of the over-the-air broadcast networks is copy-protected. He can’t copy any of these shows to his backup drives. It’s as if it were 1990, and every time Leon ejected a recorded TV program from his VCR, a cable company employee stormed through the door, confiscated it, unspooled the tape, and set it on fire. Only less labor-intensive.
If you scan through your cable/satellite guide and see diminishing returns from the growing number of channels being made available to viewers, you’re not alone. In fact, the head of a company that makes an awful lot of money by selling customers on all those channel choices says he’s on your side.
For years, a number of the larger cable-based Internet providers have placed WiFi hotspots around the country for their customers to use when not in the comfort of their own home, but you had to find a hotspot operated by your ISP. Today, five of those companies — Comcast, Time Warner Cable, Bright House Networks, Cablevision, and Cox Communications — have announced that their customers will all soon be able to all use the same hotspots. But will people use them — and will this actually make some of the problems worse?
In February, Time Warner Cable began offering lower-cost, capped Internet access to customers in some parts of Texas. Apparently this was a success, as the company plans to expand the option to other markets around the country.
Right now, the average monthly cable bill — not including any bundled phone or internet services — is around $86. But industry analysts say the non-stop slap fights between cable companies and content providers is only going to send that price soaring in the years to come.
Do you think Ford would ever send you a letter suggesting you give Toyota a try? Or would McDonald’s ever shoot you an e-mail telling you to check out the lovely Burger Kings in your new neighborhood? Of course not. So why would the cable industry not care which company you choose?
After seven years of subscribing to Time Warner Cable’s broadband internet service, Consumerist reader Matt saw that TWC was offering upgrades to its wideband service for the tempting price of $99 per month… well, sort of.