Buying refurbished electronics can be a money-saving way to get like-new items at a great price. Or it can be a money-losing nightmare of defective products, wrong parts, and missing accessories. Guess which category Ralph’s recent purchase of a tablet from TigerD irect falls under? The fun began when they shipped him a netbook instead of a tablet PC…and couldn’t get anyone to understand the difference.
Joshua is a functioning adult with plenty of money to spend at TigerDirect, but they don’t want to sell computer parts to him. That’s because he leads sort of a nomadic existence. The billing address for his cards doesn’t match his address history in the various “public records” databases. He could fix all this by sending in his photo ID, a utility bill, anything that proves that he is where he says he lives. But he’s crashing with friends, and that doesn’t get your name on the power bill.
Systemax, the same company that now owns TigerDirect and the CompUSA brand name, devoured the remains of Circuit City and relaunched it. Unfortunately, this zombie retailer seems to have the collective customer service skills of…well…zombies. Kelly ordered a laptop, which is waiting around to be shipped. No one seems capable of throwing the computer on a truck, or telling her why the computer has not yet been placed on a truck.
We get a lot of readers asking us about the rights and wrongs of when you should and shouldn’t show your ID when making a purchase. But it’s a rare occasion when someone writes in to share a story of having an online retailer asking to see ID.
Waiting for a rebate from TigerDirect? Good luck with that. In a suit filed last Friday, Florida Attorney General Bill McCollum is charging the company with, among other things, promising customers that rebates would arrive in about 8-10 weeks of submission, when in fact “a vast number of customers experienced delays ranging from one to more than eight months, before receiving their promised rebates, if at all.” The suit also charges TigerDirect with engaging in “deceptive and unfair trade practices.”
CircuitCity.com is back, and it looks eerily familiar. The zombie website is now controlled by Systemax, the same folks who own Tiger Direct. Though the new site may look similar to the old, no doubt part of Systemax’s goal to keep alive a “proud brand that America has grown to count on,” it isn’t nearly as consumer-friendly as we would like…
Systemax, the company behind Tiger Direct (and the buyer of CompUSA’s remains when it went out of business over a year ago) has announced it plans to buy the Circuit City e-commerce business for $6.5 million cash plus a share of the revenue over a 30 month period.
Wired is reporting that there are about 30 CompUSA stores — run by the folks behind TigerDirect. CompUSA cannot be killed! It will rise again!
Gateway claims that the Patriot Act is holding up delivery of the part needed to fix Redwoodflyer’s laptop, which has been broken since October. Seems believable to us!
- Threadless: All shirts $12
- Amazon: Tonka Sand Force Dump Truck & Loader $4-$5 each, squirting trucks $6 & up
- Steep And Cheap:
Black Diamond Momentum AL Climbing Harness for $22Sold out, but they have other deals on outdoor gear.
Highlights From Dealhack
- Amazon: Lego sale. 50% off 8 Different Items
- Walgreens: 6 Sharpies for $2 (in-store only)
- eforcity: iPod/iPhone charging cable for $7.99 (down from $43.99)
- DealExtreme: iPod/iPhone charging cable for $3.46
- Woot: It’s a woot-off!
Highlights From Dealhack
Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader’s tale of TAP woe. Lonny writes,
- Kohl’s: 80-90% Clearance Sale
- Disney Outlet: Kid’s costumes up to 80% off, plus extra 20% off code
- Amazon: Dr. Martens Men’s 1914 Cherry Red Size 14 Boots $38
Highlights From Dealhack
TigerDirect bought CompUSA, and just announced a grand re-opening of 15 stores and the regular opening of one store.
Matt bought a camera from TigerDirect. He monitored the status of the order online, and saw that it was marked “shipped” a few days after he placed the order, so he returned the other, more expensive, camera he’d bought at Best Buy. Unfortunately, the TigerDirect camera never arrived.
Now that they’re either liquidated or being sold to TigerDirect, it’s getting pretty chillax around CompUSA land. Here are some pictures reader Jon snapped when he went to snag some computer deals. In the left you can see a CompUSA employee whiling away his last remaining hours by playing a first-person-shooter. In the right, you can see the manager of the store talking to his friends and buying tickets for rap concerts. Jon says he stood in the computer section for twenty minutes before anyone helped him. Jon isn’t mad, really, as he got some good deals, “but what an interesting way to close out the store,” he writes on his blog. What was that, something about not with a bang, but a whimper? Full size pics inside.
”Everything will be brand new.” – Gilbert Fiorentino, CEO of TigerDirect, on his company’s takeover of the remaining CompUSA stores. [Miami Herald]