In the last year or so, the U.S. Dept of Transportation has instituted a number of new rules — like requiring airlines to include all known taxes and fees in its advertised prices — aimed at adding more transparency to airfares. Some carriers, especially discount airlines that love to advertise a bottom-dollar price with oodles of fine print hiding the fact that it’s not such a good price, have challenged these changes. But today, a U.S. appeals court sided with federal regulators (and common sense).
Our friends over at NerdWallet are always coming up with useful, easy-to-use tools that sift and collate financial information that is normally scattered in a lot of different places. Most of these tools involve credit cards and banking, but they’ve recently opened a travel section. A handy new tool on the site lets you calculate the fees that different airlines charge for the same options, such as checked baggage, rebooking, or unaccompanied minor tickets. This makes it easier to compare airfares that might seem cheap before you start piling on fees.
Know how you can avoid situations you have to apologize for later, Southwest? Stop giving ridiculous reasons to passengers why they can’t fly. In this case, a woman claims an airline worker told her she’d have to cover up her cleavage before boarding the flight. Her response? Too bad. Not gonna do it.
For almost two decades, Southwest airlines has sat comfortably atop the American Customer Satisfaction Index’s annual survey of air carriers. But not only did Southwest’s numbers slip a bit in the new list, it also ceded the lead to JetBlue.
It’s incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it’s not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel.
You may remember the story from last year about a woman who was not allowed on a Southwest Airlines flight after allegedly being told she was “too fat to fly.” The airline apologized for the incident, but the woman is filing a lawsuit in an attempt to get Southwest to clearly define its “Customers of Size” policy.
Painting your nails on a plane can cause problems. There are the obvious ones like annoying nearby passengers with the fumes, or the potential for spilling nail polish everywhere if you run into some turbulence. And if you get into an argument with the flight attendant, there’s apparently the chance you’ll be detained for 10 hours when you land.
Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents.
Southwest Airlines had a small triumph in the lawsuit against it over free drink coupons for alcoholic drinks with no expiration dates printed on them. A judge ruled that federal airline law pre-empts claims against Southwest of unjust enrichment and violating state consumer fraud laws.
We have no idea why anyone would think a pilot was saying “happy birthday” to a “bomb on board” a plane, but that’s exactly what some passengers on a Southwest Airlines flight from Baltimore to Long Island thought they heard on Friday.
Earlier this morning, a Southwest Airlines flight made it all the way from Los Angeles to Denver without any apparent incident. That is, until the huge Boeing 737 managed to clip a light pole.
In the last twelve months, we’ve posted more than 6,000 stories on Consumerist, some of which have garnered a bit more attention than others.
Country music star John Rich — formerly half of the duo Big & Rich — was escorted off a Southwest Airlines flight Sunday from Las Vegas to Nashville before it took off.
While gun replicas have been outlawed on planes since 2002, should that include miniature designs of pistols that are part of your handbag? This is the question that vexed a teenager who was stopped by TSA agents and told that her weaponized handbag was some sort of illegal security risk.
Once upon a time (i.e., up until August 2010), people who bought Business Select tickets on Southwest Airlines flights were treated to free drink coupons that didn’t have an expiration date and could be used at a later date if the passenger didn’t feel like tippling on the day of the initial flight. But now that these coupons are only good for the date of issue, one Southwest traveler with a stockpile of now-useless paper is suing the carrier.
This story is useful in two ways. First, as an example of how you can utilize freely available online tools to help yourself when others won’t. And second, as yet another example of why you should never, ever check your laptop on a flight.
Usually when we write about the cops being called to an airplane, it involves a ticketed passenger being forcibly removed from the jet. But in a nice change of pace, here’s the story of a man who allegedly thought he could just push his way onto a Southwest flight sans ticket.
Now that AirTran is a subsidiary of Southwest Airlines, it looks like the carrier will be adopting Southwest’s controversial policy of requiring that “customers of size” purchase a second seat.